Enterprise Implementation Specialist

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Fellow - AI Meeting Assistant

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $24M Series A on 2021-11

Artificial Intelligence • SaaS • Enterprise

Fellow is an AI meeting assistant and secure note-taking platform that records, transcribes, and summarizes meetings across Zoom, Google Meet, Microsoft Teams, Slack huddles, and in-person sessions. Built with a privacy-first approach, Fellow emphasizes enterprise-grade security and governance (SOC 2 Type II, HIPAA, GDPR), never trains its AI on customer data, and offers granular controls like role-based access, zero-day retention, MNPI redaction, and exam-ready audit logs for regulated industries. The product includes an AI agent (AskFellow) to surface meeting insights, generate follow-ups and documents, and automate CRM and project-tool updates; it centralizes recordings and integrates with 50+ tools (Salesforce, HubSpot, Asana, Jira, Notion, Slack, etc. ). Fellow is positioned for enterprise and regulated teams—finance, legal, healthcare—seeking secure, centralized meeting intelligence.

📋 Description

• Own end-to-end implementation of Fellow for large enterprise accounts, from contract signature through full organizational rollout and value realization • Design and execute detailed rollout plans spanning departments, business units, or regions, including phased strategies, milestones, and success metrics • Serve as the primary post-sale contact and trusted advisor for IT, security, procurement, and executive stakeholders • Lead discovery of customer organization structure, technology stack, security/compliance requirements, and change-management needs • Manage SSO/SAML configuration, calendar and CRM integrations, data migration, and user provisioning at scale • Partner with security, legal, and IT teams on security reviews, questionnaires, and compliance documentation • Drive change-management and adoption programs, including executive briefings, champion networks, train-the-trainer programs, and communications plans • Manage concurrent enterprise implementations and mitigate scope, timeline, and budget risks • Identify expansion and upsell opportunities with Sales and Customer Success • Build implementation playbooks, templates, and best practices • Create documentation, training materials, and enablement content for enterprise and regulated customers • Partner with Product, Engineering, and Customer Success to surface feedback, escalate issues, and inform the roadmap • Report rollout health, adoption metrics, and risk status to leadership and customer executive sponsors

🎯 Requirements

• 5+ years of experience in implementation, onboarding, professional services, or technical program management at a B2B SaaS company • Proven track record leading large-scale, organization-wide software rollouts across multiple departments and/or 500+ users • Experience managing complex, multi-stakeholder enterprise implementations from kickoff through full adoption • Experience with a CRM such as Salesforce or HubSpot • Experience with project/professional-services tools such as Smartsheet, Asana, monday.com, or Jira • Working knowledge of SSO/SAML and SCIM provisioning • Working knowledge of enterprise IT/security review processes • Strong program and change-management skills • Ability to build rollout plans and manage timelines and risk across concurrent projects • Ability to drive adoption at scale • Executive presence and comfort presenting to IT, security, and C-suite leaders • Exceptional written, verbal, and presentation skills in English • Ability to work independently, take ownership, and operate cross-functionally in a fast-paced environment

🏖️ Benefits

• Health and dental coverage, including prescription drugs and life insurance • 12 weeks of paid parental leave at 80% of salary • Three weeks of vacation • Paid sick leave • Paid company-wide break at the end of the year • Remote-first flexibility — Work remotely within Canada • Learning budgets • Lunch-and-learns • Freedom to own your work end to end