Implementation Specialist

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🕒 May 2

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Fellow.app

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

💰 $24M Series A on 2021-10

SaaS • Productivity • Artificial Intelligence

Fellow. app is an advanced AI meeting assistant designed to streamline every aspect of the meeting process. The platform provides features like AI-enabled meeting transcription, action items organization, meeting agendas, and meeting minutes, all integrated with over 50 productivity tools such as Google, Slack, Asana, and Zoom. With an emphasis on enhancing productivity and collaboration, Fellow. app allows for seamless interaction before, during, and after meetings, catering to a wide range of organizational needs including team meetings, one-on-ones, and cross-functional sessions. The AI-driven tools aim to optimize meeting outcomes by helping teams stay organized, accountable, and aligned across various projects and objectives.

📋 Description

• Train clients to properly use the platform and ensure they are maximizing the value of the platform through education, best practices, and creative set-up. • Educate users on how existing and new product features work, and how the platform can contribute to their business objectives. • Deliver exceptional service, troubleshoot issues that arise, and ensure every client is satisfied with the handling of questions/issues during their onboarding experience. • Identify education and training gaps through regular and ongoing interaction with potential, new, and existing clients, as well as internal teams. • Manage client onboarding, training, and support tasks for new clients via Zoom, Email, Slack, and project tracking systems. • Create documentation and video tutorials to educate users about features and settings. • Collaborate in cross-functional teams to improve the overall client experience by providing product feedback, recommendations, and escalations to other departments. • Report bugs and feature requests to the engineering team. • Manage onboarding projects and processes, including scheduling and completing tasks on established milestones.

🎯 Requirements

• Proven track record of successful onboarding of new clients to a software solution • Previous experience in a tech company that was a fast-paced, changing, dynamic, client-facing work environment • Experience in a SaaS company is a strong asset • Experience working with a CRM (like Salesforce, Hubspot) • Experience working with clients at all levels and roles up to CEOs • Ability to work independently and in a team, in cross-departmental projects, and develop opportunities that further help clients maximize their use of Fellow • Exceptional written and verbal skills in English.

🏖️ Benefits

• Regular feedback on impact on company growth • Time to socialize and connect with team members • Scheduled performance reviews • Flexibility in work