Senior Manager, User Analytics, Insights

🕒 4 days ago

🇺🇸 United States – Remote

💵 $162.5k - $191.2k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Fetch Rewards

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Debt Financing on 2022-04

Consulting • Food & Beverage • Logistics

Fetch Rewards is a company that operates America's Rewards App, leveraging the power of Fetch Points to drive consumer behavior and engagement across various industries, including Consumer Packaged Goods (CPG), retail, and restaurants. By offering custom-fit marketing solutions, Fetch helps brands increase sales, improve retention, and build lifelong consumer loyalty without relying on discounts. The platform offers dynamic in-app offers based on verified shopping behavior, designed to inspire specific business outcomes and increase customer engagement. Fetch Rewards partners with major brands and retailers, providing a robust data-driven approach to enhance buying frequency and customer retention.

📋 Description

• Own the analytical roadmap, measurement strategy, and operating practices for Fetch’s Shoppability domain • Translate organizational goals and emerging opportunities into prioritized business questions, measurable objectives, and coordinated workstreams • Identify where analytics can influence product direction, commercial strategy, and investment decisions • Structure ambiguous problems and guide teams toward clear recommendations and actions • Make prioritization and capacity trade-offs across the domain • Establish planning, KPI reviews, and follow-through practices tied to measurable outcomes • Lead analysis of revenue, expense, margin, customer growth, activation, engagement, retention, and unit economics • Partner with Finance and business leaders on performance frameworks, forecasts, and business reviews • Evaluate commercial opportunities, partnerships, product launches, and investments through scenario analysis • Own the customer journey analytics framework across discovery, eligibility, onboarding, conversion, activation, repeat use, retention, and cross-product engagement • Partner with Product leaders on success metrics and roadmap priorities • Guide segmentation and behavioral analyses • Identify opportunities to improve adoption, customer experience, personalization, and cross-product engagement • Own experimentation and measurement practices, including hypothesis development, test design, power analysis, metric selection, and interpretation • Resolve measurement challenges using appropriate statistical or causal approaches • Establish KPI definitions, dashboards, analytical datasets, and review practices • Partner with Engineering and Analytics Engineering on instrumentation, data quality, business logic, and foundational data improvements • Set standards for analytical quality, documentation, reproducibility, communication, and automation • Manage and develop analysts and senior individual contributors • Coach senior team members, delegate complex workstreams, and build leadership capacity • Establish hiring, onboarding, feedback, performance management, and career development practices • Anticipate staffing needs and address systemic sources of overload, disengagement, or friction

🎯 Requirements

• 8+ years of experience in analytics, product analytics, business analytics, customer insights, strategy, or a related field • 3+ years of people management experience, including developing senior analysts or analytical leads and delegating ownership of complex workstreams • Demonstrated ownership of analytics across multiple product areas or business objectives, with measurable influence on customer or commercial outcomes • Experience shaping analytical roadmaps, establishing operating practices, and aligning cross-functional stakeholders around priorities and trade-offs • Strong commercial judgment and experience analyzing revenue, expense, margin, growth, retention, incentive economics, or unit economics • Deep product analytics experience across funnels, activation, engagement, retention, segmentation, and roadmap measurement • Strong proficiency in SQL and experience setting standards for and reviewing complex analytical work • Hands-on expertise in experimentation, statistical analysis, and measurement, including judgment about when alternative methods are appropriate • Experience using Python or R for statistical analysis, automation, or modeling • Experience developing reliable dashboards, measurement frameworks, analytical datasets, and reusable approaches • Ability to turn ambiguous questions into clear analytical strategies, communicate recommendations to senior leaders, and influence decisions without direct authority • Demonstrated ability to develop talent, manage performance, and build a collaborative, accountable team • Preferred: experience in e-commerce, retail, fintech, card products, loyalty, marketplaces, local commerce, or affiliate businesses • Preferred: experience analyzing incentives, promotional economics, partner economics, pricing, or customer rewards • Preferred: experience with predictive modeling, propensity modeling, lifetime value analysis, or causal inference • Preferred: familiarity with dbt, Git, GitHub, digital event instrumentation, and modern analytics engineering workflows • Preferred: experience using Hex, Tableau, Looker, or Grafana • Preferred: experience partnering with Finance or business leaders on forecasts, investment analyses, and business performance reviews

🏖️ Benefits

• Equity for full-time employees • 401(k) with dollar-for-dollar matching up to 4% of eligible pay • Comprehensive medical, dental, and vision plans, including pets • $10,000 per year in education reimbursement • Employee Resource Groups and Inclusion Council participation • Flexible PTO • 9 paid holidays • Year-end week-long break • 14 weeks of fully paid parental leave • 6 additional weeks of paid childbirth recovery leave for birthing parents • Flexible return-to-work schedule • One-time $2,000 Calvin Care Cash incentive for new family members • Flexible work environment • Fully remote work from anywhere in the US for US-based roles • Hardware and software provided for working from home

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