Tech Support Engineer

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July 31

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Fever

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Entertainment • B2C • Tourism

Fever is a company that curates memorable experiences, focused on live entertainment and cultural events, in major cities across the world. Known for offering exclusive and unique experiences such as Candlelight Concerts and the Van Gogh Experience, Fever operates in over 200 major cities and supports users in 11 languages. Its app is highly rated in the live entertainment industry, providing users easy access to events and experiences. Fever also offers 24/7 support and a variety of ways to engage with and book events, making it a go-to platform for people looking to explore popular and cultural events globally.

1001 - 5000 employees

👥 B2C

💰 $110M Venture Round on 2023-01

📋 Description

•Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team. •We are in charge of creating, developing, improving, and maintaining all Fever services so that more people can have an amazing experience. •Your main goal will be to diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary. •You will work closely with engineering, product, and QA teams to ensure smooth operations. •If you enjoy problem-solving, proactive troubleshooting, and working in a fast-paced environment, this role is for you.

🎯 Requirements

•Experience in technical support or troubleshooting roles. •Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...). •Knowledge of APIs, services, and client-server architecture. •Understanding of incident management, triage, and escalation. •Proficiency in English for clear communication. •Nice to have: •Linux/UNIX and scripting skills. •Experience with RESTful APIs and JSON. •Knowledge of AWS, Docker, Kubernetes. •Familiarity with ticketing tools (Jira, Zendesk) and SQL/NoSQL databases.

🏖️ Benefits

•Opportunity to have a real impact in a high-growth global category leader •40% discount on all Fever events and experiences •Home office friendly anywhere in Spain •Relocation package for international candidates •Responsibility from day one and professional and personal growth •Great work environment with a young, international team of talented people to work with! •Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee. •English Lessons •Gympass Membership •Possibility to receive in advance part of your salary by Payflow. •Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.