Customer Communications Specialist

Job not on LinkedIn

🕒 September 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fibrus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📡 Telecommunications

👥 B2C

Telecommunications • B2C

Fibrus is a UK-based full-fibre broadband provider focused on delivering high-speed residential and business internet services across Northern Ireland and parts of Cumbria. The company markets itself as one of the fastest-growing Full Fibre networks, with over 150,000 connected homes, offering up to 1Gb broadband speeds and bundled Wi‑Fi using award-winning Amazon eero routers (Wi‑Fi 6). Fibrus promotes free installation, no setup fees, fixed contract pricing (no mid-contract price rises), and contract buyout support to help consumers switch providers. The company provides both consumer (residential) broadband plans and business broadband offers, and is headquartered in Belfast with a GB registration address in London.

📋 Description

• Deliver impactful marketing communications across multiple channels • Develop and manage brand and commercial partnerships • Support integrated campaigns that drive awareness, engagement, and growth • Manage the Fibrus Broadband customer communications plan across the business • Establish a communications change process with logging, tracking, version control, and correct implementation • Work with customer service, installations, compliance, and marketing teams to develop communications supporting key business metrics • Ensure communications are brand-, tone-of-voice-, and regulatorily compliant • Develop email, WhatsApp, and SMS marketing communications, including offers, competitions, loyalty schemes, and new product launches • Identify gaps in the customer communications journey to improve customer experience and reduce contacts

🎯 Requirements

• Experience developing customer marketing communications across email, SMS, WhatsApp, and social channels • Experience using customer communication management tools such as CRM, Brevo, and HubSpot • Experience measuring customer campaign performance and using insights to inform future communications development • Ability to develop communications within a brand look and feel • Ability to apply a consistent brand tone of voice across produced content • Ability to work effectively with multiple teams across a large business and influence change • Excellent communication, negotiation, and interpersonal skills • Highly creative and results-focused • Comfortable managing multiple projects simultaneously • Proficient in MS Office and CRM systems

🏖️ Benefits

• Competitive base salaries • Bonus/commission schemes • Enhanced company benefits • Mental health workshops • Professional development support • Private healthcare • Flexible working • Supportive and inclusive work environment