Senior Customer Success Manager

🕒 September 28

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Open for 46 days.
• Jobs at this company usually fill in 76 days.

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Findem

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

👥 HR Tech

☁️ SaaS

Artificial Intelligence • HR Tech • SaaS

Findem is a company that leverages AI and unique 3D data to transform talent acquisition. Their platform provides talent teams with unmatched access to global talent data, automating workflows and consolidating talent management activities. With features like Copilot for Sourcing, inbound management, and candidate rediscovery, Findem helps businesses discover, engage, and nurture the best talent efficiently. The company's advanced data-driven approach combines people and company data to provide deep insights into the labor market, enhancing recruiting strategies and improving engagement and pipeline performance.

📋 Description

• Serve as the primary CSM for a defined portfolio of Findem's enterprise customers • Build and own success plans tied to each customer's stated business objectives; review and update them on a defined cadence • Support executive-level business reviews (QBR/EBR) with talent and HR leadership, grounded in adoption and impact data • Partner with Account Management to own the renewal path and identify expansion opportunities • Drive measurable adoption of Findem's platform, agents, and services across each account's recruiting teams • Run enablement sessions, including new user kickoffs, sourcing jams, search coaching, and campaign workshops • Deliver regular reporting on product adoption, support ticket trends, and areas of opportunity • Translate platform usage into business impact recognized by customer leadership • Monitor Customer Health and usage signals to detect at-risk relationships early • Own and execute risk and recovery plans, coordinating internal resources and escalations • Maintain accurate account health, activity, and renewal-risk data in Planhat • Flag champion departures, organizational changes, and ATS or tech-stack changes as leading risk indicators • Act as the voice of the customer to Product and synthesize feedback into prioritized roadmap input • Partner with Implementation on transitions from go-live into adoption • Work with Support on escalation resolution • Contribute to CS team development • Support Account Management in expansion and multi-product conversations • Develop referenceable customers and advocates for Marketing and Sales

🎯 Requirements

• 8+ years in Customer Success, Account Management, or consulting in a B2B SaaS environment, with at least 4 years owning enterprise-tier accounts • Demonstrated ownership of a recurring-revenue book with direct accountability for customer health and retention • Direct talent acquisition, recruiting, or HR technology domain experience strongly preferred • Experience supporting customers through platform implementation, enablement, and change management • Proven ability to influence across teams without direct authority • Excellent executive communication and strategic problem-solving skills • Ability to influence across Product, Support, and Sales without direct authority

🏖️ Benefits

• Competitive base + performance-based compensation • Unlimited PTO • Generous healthcare coverage for you and your family • Home office and productivity setup stipend • Professional development budget and executive coaching access • Equity grants that align your success with ours

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