Digital Customer Experience Manager

Job not on LinkedIn

🕒 March 29

🏈 Alabama, Florida – Remote

🏈 Alabama – Remote 🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Softcard (acquired by Google)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💸 Finance

💳 Fintech

🛍️ eCommerce

Finance • Fintech • eCommerce

Softcard is a mobile commerce platform developed as a joint venture by AT&T Mobility, T-Mobile USA, and Verizon Wireless. It utilizes near field communication (NFC) technology to enable mobile payments, allowing consumers to shop, pay, and save conveniently through their mobile devices. With specialties in mobile payments, mobile wallets, and loyalty programs, Softcard aims to revolutionize the way consumers handle transactions and rewards programs, offering an enhanced and personalized experience with just a tap of their phone.

📋 Description

• Operates with a significant degree of independence and latitude, meets and communicates with current or new clients and third parties to gather information or to make presentations • Conducts research and analysis to evaluate and identify marketing, sales, distribution, and business expansion opportunities • May be responsible for leading a small group of staff that involves training, assigning project work and the technical review of their work • Uses advanced analytical techniques and performs or supervises the technical evaluation of potential partners • Troubleshoots and resolves issues pre/post sale • Daily activities include the management of an existing client base to support organic growth through new business generation and renewal retention, prospecting and developing new relationships • Supports strategic planning initiatives for growth and expansion, new product development, and other product or service-oriented activities • Builds and maintains internal and external alliances working with existing clients and third parties at high levels • Collaborates with internal groups and functions to engage appropriate resources • Supports marketing and sales and helps to resolve customer service or vendor problems so business strategy goals can be achieved • Participates in selling Motion's value proposition

🎯 Requirements

• Typically requires a bachelor's degree and seven (7) or more years of related sales, business development, senior applications engineering, or marketing experience • Ability to identify and cultivate new customers through strategic partnerships, resulting in new business opportunities • Ability to work effectively across geographic and business culture lines with Motion Industries and customers • Proven project management and influential leadership skills • Excellent written and verbal communication skills • Innovative and solution-oriented attitude • Confident and self-motivated • Impeccable integrity with a track record delivering quality customer service and ability to interact with all levels

🏖️ Benefits

• options for healthcare coverage • 401(k) • tuition reimbursement • vacation • sick • holiday pay