Customer Service Specialist

Job not on LinkedIn

🕒 March 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Factorial

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

👥 HR Tech

☁️ SaaS

🏢 Enterprise

HR Tech • SaaS • Enterprise

Factorial is a comprehensive HR software company that empowers businesses to optimize their human resource management through automation. It offers a centralized platform for managing employee data, payroll, time tracking, talent acquisition, and performance management, helping organizations streamline administrative tasks and focus on their workforce. With innovative solutions designed for various industries, Factorial aims to improve productivity and facilitate better decision-making for HR professionals.

📋 Description

• You will respond to incoming customer messages via chat, phone calls, email and WhatsApp in a professional and courteous manner. • You will provide satisfactory solutions to customer inquiries, concerns, or issues. • You will create and follow up on tickets to ensure proper handling of customer requests. • You will escalate requests with courier partners to address customer requirements. • You will keep customer follow-up records up to date, including customer contact information, pickup tracking and open tickets. • You must have a thorough understanding of the customer’s current situation, primary couriers, rates, tickets and integrations they have used in order to provide service or resolve their issue. • You will develop strategies and solutions to address problems and incidents presented. • You will maintain regular communication with the Marketing, IT, Sales and Accounting departments to ensure clear communication and resolution of customer issues.

🎯 Requirements

• Technical/technologist degree and/or professional degree in administration, logistics, customer service or related fields. • Experience in customer support via chat, phone and ticket management. • Strong communication skills, active listening and problem-solving abilities. • Good spelling, grammar, writing and syntax. • Proficiency in Microsoft Office.

🏖️ Benefits

• Base salary + performance-based bonuses • Paid training • Opportunities for development, growth and a career path.