Store Support Specialist

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Softcard (acquired by Google)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💸 Finance

💳 Fintech

🛍️ eCommerce

Finance • Fintech • eCommerce

Softcard is a mobile commerce platform developed as a joint venture by AT&T Mobility, T-Mobile USA, and Verizon Wireless. It utilizes near field communication (NFC) technology to enable mobile payments, allowing consumers to shop, pay, and save conveniently through their mobile devices. With specialties in mobile payments, mobile wallets, and loyalty programs, Softcard aims to revolutionize the way consumers handle transactions and rewards programs, offering an enhanced and personalized experience with just a tap of their phone.

📋 Description

• Monitor and ensure compliance with operational policies, procedures, and management tools • Identify implementation and compliance gaps at store, region, and division levels • Measure and report key compliance metrics to senior audiences • Complete administrative tasks supporting store efficiency and productivity • Provide basic training to new team members on internal systems, processes, and procedures • Identify complex issues requiring IT or departmental support and escalate them appropriately • Track support tickets, identify common issues, and generate reports on trends and improvement areas • Identify workflow optimization opportunities and suggest enhancements to complex business problems • Deliver associate service by following departmental policies, processes, and standards • Support NAPA Auto Parts store teams and personnel by providing guidance, troubleshooting, and issue resolution

🎯 Requirements

• 4+ years of administrative, planning and analytical experience, ideally in a fast-paced multi-unit operation • Strong attention to detail • Operational excellence and consistent execution of operational standards • Strong time management abilities • Proficiency in operational tools, inventory management systems, and reporting software • Excellent customer care and focus; ability to assess customer needs and provide answers, troubleshooting help, or methods for a positive customer experience • Strong interest and proficiency in general business, retail, and distribution operations • Ability to adapt to change, pursue improvements, and learn new working processes and methods • Specific NAPA Store experience at Store Manager, Assistant Store Manager, or District Manager level is highly desirable

🏖️ Benefits

• Full-time employment • Remote work arrangement