Inside Sales Supervisor

🕒 September 11

🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🤠 Texas – Remote

💵 $64.3k - $85.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⬇️ Inside Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Lead, motivate, and develop a team of Inside Sales Representatives • Achieve and exceed sales, conversion, productivity, and call center efficiency goals • Build strong relationships and a positive, results-focused team culture • Create contests, team challenges, recognition, celebrations, and motivational activities • Coach representatives on discovery, customer needs, product value, closing, and objection handling • Provide frequent coaching and daily follow-up using live and recorded calls and performance results • Maximize outbound sales opportunities using live reporting and performance tools • Use performance data to identify trends, opportunities, and targeted action plans • Set performance expectations, provide feedback, and promote accountability • Address behaviors affecting team engagement, productivity, or performance • Monitor sales calls for sales effectiveness, customer experience, quality, compliance, and process adherence • Reinforce products, services, promotions, systems, policies, and sales processes • Partner with Training, Quality Assurance, Workforce Management, Human Resources, and other business partners • Manage attendance, scheduling, performance reviews, compensation accuracy, escalated customer concerns, policies, and wage and work-hour requirements • Support interviewing, hiring recommendations, onboarding, recognition, and employee development

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education and experience • Three to five years of inbound/outbound call center sales supervisory and coaching experience, or at least two years in a lead role that conducted coaching • Previous telesales experience • Ability to coach for higher lead/call conversion rates, outbound dials, and strong customer retention • Strong communication and listening skills • Ability to motivate different personalities, navigate difficult conversations, and hold employees accountable • Proficiency with Microsoft Office • Ability to manage daily operations while maintaining quality and compliance

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment