Debit Card Dispute Specialist

Job not on LinkedIn

🕒 September 24

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American Bank

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

First American Bank is a financial institution that provides a range of banking services, including personal and business banking solutions. They focus on offering customized financial products to meet the needs of their customers, ensuring efficient and secure banking experiences.

📋 Description

• Investigate and resolve debit card and Zelle disputes • Research and monitor cases to ensure Regulation E compliance • Review reports for chargeback statuses • Research cardholder unposted items and prepare checks as needed • Comply with Regulation E, MasterCard rules, network rules, and internal policies and procedures • Process Zelle dispute claims according to policies, procedures, and regulatory requirements • Prepare MasterCard Billing Reports (MCB) • Prepare end-of-month status reports • Monitor Account Data Compromise alerts • Warm cards reissued due to Account Data Compromise alerts • Perform general research tasks related to debit card operations • Complete additional assignments and projects designated by management

🎯 Requirements

• High school diploma or equivalent required • Minimum one year of experience in banking or a bank-related field required • Previous experience in debit/credit card operations and balancing/account reconciliation preferred • Professional communication skills with internal and external contacts • Ability to tailor messages appropriately to the audience and situation • Effective written communication, including emails, letters, and electronic platforms • Professional spelling and grammar standards • Professional demeanor, appearance, and presence • Exemplary interpersonal skills and a constructive, solutions-focused approach • Sound professional judgment and ability to balance organizational and customer interests • Proficiency with Microsoft 365 products and applications • Ability to learn new systems and applications and adapt to system upgrades • Occasional travel to other First American Bank locations, bank functions, and training facilities may be required • Availability Monday through Friday, 8:00 a.m. to 5:00 p.m.; additional hours may be required • Punctuality is required • First American Bank will not sponsor applicants for work visas

🏖️ Benefits

• Career growth and advancement opportunities • Development opportunities and special programs • Exceptional starting pay • Full range of benefits for full-time employees • Occasional travel to bank functions and training facilities