Director – Strategic Account Management

November 19

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Healthcare Insurance • Wellness

Firsthand is dedicated to transforming care, support, and access for individuals living with serious mental and physical health challenges. Through the shared lived experiences of its team members, the company strives to build trust and deliver better care for those in need, recognizing the value of personal experiences in mental health care. Firsthand offers guidance and support to help individuals navigate their medical, behavioral, and social needs, aiming to break down barriers and stigma associated with mental health.

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• help scale the account management function • build and maintain client relationships with our clients, including, but not limited to, managed care health plans, at-risk provider groups (i.e. ACOs), pharmaceutical companies, and state Medicaid programs; maintain relationship matrices for client stakeholders and lead partner communications across multiple partners and states • act as the interface between internal functions such as operations, IT, finance etc. and the client point of contact • support the development of Joint Operating & Joint Executive Committees playbooks and then tailor specific agendas and meeting materials based on the values of the partner and specifics of the partnership; with help from the market operations team, track KPIs pertinent to partner, and deliver a comprehensive and digestible review of value creation; own the story telling of the value of the partnership • support financial settlements, contractual questions on data exchange, quality programs, hcc documentation, credentialing, billing and other related items • troubleshoot issues as they arise with client; provide timely responses to client issues as they arise • identify upsell opportunities within accounts and work closely with the Growth team to drive those opportunities; proactively identify and mitigate risks • generally remote opportunity with some travel expected for internal leadership and client meetings

🎯 Requirements

• 6+ years of experience in senior-level account management • Excellent organizational, project management, and problem-solving skills, with a keen attention to detail and a team-focused and continuous improvement orientation • Thorough understanding of Value Based Care financial structures - the levers that drive value creation, how they accrue to partners and how to communicate that value effectively • Ability to communicate complex information simply and clearly - across national field teams and external strategic partner executives • Drive towards high accountability to follow through timely and thoroughly to client requests • Exceptional interpersonal and leadership skills, having demonstrated success motivating teams towards overcoming challenges and anticipating client needs and questions • Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and individuals served

🏖️ Benefits

• physical and mental health • dental • vision • 401(k) with a match • 16 weeks parental leave for either parent • 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond) • supportive and inclusive culture