Lead Analyst, Application Maintenance & Support

🕒 September 21

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $111.7k - $189.8k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FIS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

FIS is a leading provider of technology solutions for financial institutions, businesses, and governments worldwide. It offers a comprehensive suite of banking, lending, and payment solutions designed to help entities thrive in the digital age. FIS focuses on providing advanced solutions that improve efficiencies, reduce costs, and enhance customer satisfaction by offering services such as digital banking, automated finance, wealth management, and payment processing. With its expertise in fintech, FIS powers the global economy by ensuring secure and efficient money management throughout its lifecycle, from storage and transfer to investment and compliance.

📋 Description

• Lead troubleshooting and resolution of high-impact application and production support issues • Perform root cause analysis and implement sustainable corrective actions • Collaborate with development, infrastructure, and DevOps teams to support upgrades, enhancements, and defect remediation • Drive automation initiatives and process improvements to increase operational efficiency • Monitor application performance and proactively identify opportunities for optimization • Develop and maintain technical documentation, support procedures, and knowledge base articles • Ensure compliance with IT governance, security, and operational standards • Provide technical leadership and mentorship to team members • Support client implementations, upgrades, and ongoing operational activities

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience • Extensive experience in application support, production support, DevOps, or related technical disciplines • Proven experience troubleshooting complex technical issues and driving resolution in enterprise environments • Strong analytical and problem-solving skills with the ability to perform root cause analysis • Experience working cross-functionally with development, infrastructure, and business teams • Excellent communication and stakeholder management skills • Advanced degree in a related field preferred • Experience supporting financial services or fintech applications preferred • Knowledge of automation tools, scripting, and process optimization methodologies preferred • Experience leading large-scale application support initiatives or projects preferred • Familiarity with ITIL practices, change management, and operational governance frameworks preferred • For positions located in the US, conditional offers require a drug test

🏖️ Benefits

• Opportunities to work with industry-leading technology and global clients • Professional development and career growth opportunities • Flexible work environment • Competitive benefits package • Collaborative culture focused on innovation, accountability, and client success