Senior Community Manager

🕒 August 10

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $130.1k - $162.6k / year

⏰ Full Time

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Fivetran

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

💰 $565M Series D on 2021-09

Consulting • Logistics • Data Integration

Fivetran is a company that focuses on simplifying the process of data integration by providing automated data connectors that sync data from different sources into data warehouses, enabling seamless analytics and insights. Using a streamlined, fully-managed approach, Fivetran helps businesses consolidate their data infrastructure to ensure consistent data availability and reliability.

📋 Description

• Own day-to-day operations of the dbt Slack community • Partner with community leaders and internal stakeholders on channel strategy, community guidelines, and engagement programming • Develop and maintain moderation and support workflows, including Code of Conduct enforcement • Coach, support, recruit, and onboard moderators and community champions • Create announcements, highlights, prompts, and community storytelling content • Surface community insights and member feedback to Product, Marketing, and Support, and close the loop with the community • Monitor and report on engagement and health metrics, and run improvement experiments • Manage the community tool stack, including Slack workflows, analytics, knowledge base, integrations, and web portal • Plan and manage incident response with Legal, People, and Security as needed • Support digital engagement across community forums, social, and events

🎯 Requirements

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment • Experience owning day-to-day operations for a large online community such as Slack, Discord, or a forum • Experience with moderation, member support, and community health • Strong understanding of online community dynamics • Experience building and improving moderation and support workflows, including Code of Conduct enforcement • Excellent written communication and facilitation skills • Ability to respond clearly and empathetically, de-escalate issues, and encourage productive conversation • Experience using community tooling and analytics, such as Slack workflows, Common Room, and/or similar tools • Data-informed decision making, including defining engagement and health KPIs, measuring impact, and reporting outcomes • Strong cross-functional collaboration skills with Product, Marketing, Support, and Developer Experience • Cultural fluency and sensitivity to communication differences across regions and timezones • High emotional intelligence and comfort navigating conflict, ambiguity, and sensitive topics • Ability to prioritize across multiple workstreams in a fast-paced environment

🏖️ Benefits

• 100% employer-paid medical insurance • Generous paid time-off policy (PTO) • Paid sick time • Inclusive parental leave policy • Holidays, including a year end Global Week of Rest • Volunteer days off • RSU stock grants • Professional development and training opportunities • Company virtual happy hours • Free food • Fun team-building activities • Monthly cell phone stipend • Access to an innovative mental health support platform offering therapy, coaching, and self-guided mindfulness exercises for covered employees and covered dependents