Senior Technical Account Manager

🕒 August 26

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

⚖️ Legal

💼 Consulting

☁️ SaaS

💰 Venture Round on 2021-04

Legal • Consulting • SaaS

Flare is a legal technology company that provides a client-facing app and back-office tools to streamline how attorneys manage cases, communicate with clients, handle paperwork, and process billing and payments. The platform emphasizes transparent pricing, flexible payment options, automated administrative workflows, secure document management, and modern client communication to make legal services more accessible and efficient.

📋 Description

• Serve as a dedicated technical point of contact for customers • Provide deep technical guidance on leveraging the Flare platform and optimizing cyber threat intelligence workflows • Collaborate with Customer Success Managers to align customer needs with business goals • Support customer onboarding and enablement on the platform and continuous threat intelligence practices • Optimize platform configurations through tuning, best practices, API integrations, webhooks, and basic scripting • Manage escalations of complex technical issues and collaborate with Product and Engineering teams to resolve them • Use Flare to perform custom reporting for customers • Develop playbooks and best practices for peers, customers, and Customer Success team members • Participate in on-site customer visits and industry events • Provide Product team input on feature requests, technical challenges, and improvement areas based on customer feedback • Deliver platform demos, assess client deployments, recommend configuration improvements, complete bespoke risk reports, and enable Flare integrations • Help sophisticated customers unlock new use cases and integrate Flare data into security workflows • Train the Customer Success team and represent customers in cross-functional meetings

🎯 Requirements

• 7+ years of experience in cybersecurity consulting, SOC analyst roles or threat intelligence roles • Prior experience in threat analyst roles or with threat intelligence solutions (preferred) • Prior experience working in B2B SaaS environments or implementing SaaS solutions • Experience working with API integrations and webhooks • Basic Python development skills • Excellent problem-solving skills with the ability to navigate complex technical issues and provide effective solutions • Exceptional communication and interpersonal skills, capable of simplifying complex technical concepts for customers • Ability to work cross-functionally with CSMs, Product, and Engineering teams • Strong organizational skills with the ability to manage multiple accounts, prioritize tasks effectively and drive issues to resolution • Bilingual abilities in French and English (preferred) • Client-facing experience

🏖️ Benefits

• Competitive salary • Bonus structure • Stock options • Health coverage/insurance • Flexible, work from anywhere • Unlimited vacation • Fun company events; “Flamping”, curling, rock climbing and many others • High-growth, innovative start-up with immediate impact and personal and professional growth opportunities • Inspiring and award-winning team