Customer Support Specialist – Bilingual, French/English

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Flashfood

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🍽️ Food & Beverage

🏪 Marketplace

💰 $12.3M Series A - Flashfood on 2022-02

Food & Beverage • Marketplace

Flashfood is a mobile marketplace app that helps shoppers find and buy discounted grocery items—especially fresh produce, meat, and other near‑expiry goods—at up to 50% off, with purchases completed in the app and picked up in store. The company’s mission is to reduce food waste by rerouting surplus food from landfills to consumers’ tables while helping families save on groceries; it operates across the U. S. and Canada and reports serving over half a million households and diverting millions of pounds of food. Flashfood partners with grocery retailers to surface discounted items and provides resources for both shoppers and grocers.

📋 Description

• Respond quickly and professionally to escalated customer support requests across both apps — primarily via email tickets, with some phone support each day • Respond to customer service inquiries on social media platforms with timely, professional, and empathetic responses • Troubleshoot customer issues across multiple internal systems with accuracy and empathy, providing clear guidance and timely resolutions • Handle multiple cases simultaneously while maintaining attention to detail and a positive customer experience • Deliver a customer-first experience in every interaction, turning challenges into opportunities to build loyalty • Identify, document, and monitor recurring technical issues or bugs • Act as a liaison between customers and internal teams (Product, Engineering, Partnerships), ensuring issues are communicated clearly and resolved efficiently • Proactively follow up on open cases to keep customers informed and build trust • Work closely with the Customer Support Manager and internal teams to share customer insights and feedback that drive product and process improvements • Contribute to support resources such as FAQs, help center articles, and internal documentation • Participate in team discussions and take on independent projects that improve the customer experience and support operations

🎯 Requirements

• Bilingual — fluent in French and English (required) • 2–4 years of customer or technical support experience in the tech space, ideally at a fast-paced start-up (B2B or B2C) • Excellent written communication skills — clear, concise, and professional across all customer interactions • Strong troubleshooting skills across a variety of systems, with the ability to figure things out independently • Office or remote work experience, with a track record of managing responsibilities, deadlines, and projects • Strong attention to detail with accurate documentation and process adherence • Comfortable collaborating cross-functionally in a dynamic, fast-moving environment • A proactive, go-getter mindset and willingness to take on a broad spectrum of work, including independent projects

🏖️ Benefits

• Competitive salary and comprehensive benefits, including health, dental, and vision insurance • 100% remote work with flexibility and trust • Mission-driven work that reduces food waste and expands access to affordable food • A fast-growing, collaborative team with big ambitions • Real opportunities for career growth