Service Center Representative

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $44k - $57k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 57 days.

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Foresters Financial

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1874

💸 Finance

🛡️ Insurance

🌍 Social Impact

Finance • Insurance • Social Impact

Foresters Financial is a fraternal benefit society that has been helping people protect their family’s financial future for over 150 years. The company provides life insurance and savings solutions across the US, Canada, and the UK, partnering with members to do more of the good they want to achieve. Foresters Financial focuses on empowering communities and individuals through various member benefits, including community grants and educational scholarships. They are committed to the well-being of their members, especially addressing needs such as providing accessible life insurance for people with Type 2 diabetes.

📋 Description

• Deliver caring, accurate, and responsive support across phone, email, and chat • Analyze and resolve inquiries involving insurance coverage, policies, billing, payments, complaints, and online tools • Complete policy updates, payment-related activities, documentation, data entry, CRM maintenance, and customer follow-up • Help customers understand their options and use online and self-service tools • Navigate multiple systems to access and update customer information • Collaborate with internal teams to resolve complex matters and support customer retention • Maintain knowledge and meet customer satisfaction, service quality, accuracy, productivity, operational performance, and schedule adherence expectations • Contribute to team discussions and continuous improvement initiatives • Train or mentor new team members when required

🎯 Requirements

• 3–5 years of customer service experience • Inbound contact center and/or financial services experience considered an asset • Ability to thrive in a fast-paced, high-volume phone environment and meet KPI targets • Ability to manage complex and sensitive customer situations with empathy, professionalism, patience, sound judgment, and flexibility • Excellent verbal and written communication skills • Strong computer proficiency and ability to navigate multiple systems simultaneously • Strong technical aptitude and ability to troubleshoot issues and learn new technology • Experience with data entry, payment processing, customer retention, and customer education • Strong problem-solving, resourcefulness, attention to detail, multitasking, and time management skills • Ability to work independently and collaboratively in a fast-paced remote service environment • Knowledge of insurance products, regulatory requirements, and contact centre KPIs considered an asset • College diploma or university degree considered an asset • Bilingual proficiency in English and Spanish or French considered an asset • Flexibility to work scheduled evening shifts, overtime, and statutory holidays • Must be available for rotating shifts between 9:00am and 6:30pm, Monday to Friday, occasional overtime, and some Canadian statutory holidays

🏖️ Benefits

• Health, dental and well-being coverage from the first day of employment • Retirement and pension with matching contributions • Paid vacation time off • Learning opportunities and industry credentials like LOMA • Development experiences to build future skills • Foresters member benefits for policy holders • Paid day for volunteering • Employee Resource Groups with networking, mentorship and education opportunities • Comprehensive training and ongoing coaching

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