Advanced Support Engineer

Job not on LinkedIn

October 2

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Fortinet Federal

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Cybersecurity • Government • Enterprise

Fortinet Federal is a cybersecurity company focused on providing trusted security solutions for U. S. federal government agencies. It specializes in advanced network security, Zero Trust architecture, cloud security, and comprehensive endpoint protection, ensuring the protection of critical systems and data. Fortinet Federal emphasizes modernization, integration, and automation within their security frameworks to enhance resilience against cyber threats, making it a pivotal partner for government operations needing robust cybersecurity measures.

51 - 200 employees

🔒 Cybersecurity

🏛️ Government

🏢 Enterprise

📋 Description

• Collection, analysis, and change recommendations of configuration information • Collection and analysis of customer network information • Collection and analysis of packet trace information • Recommend actions based on analysis • Customer education (gaps in networking, product knowledge etc) • Reproduction of customer environments on lab equipment • Follow up technical cases and manage the right expectation until the closure of the cases • Work closely and provide direct technical email and phone support to FFI customers • Develop best practice deployment and troubleshooting methodology documentation. • Analysis of support request, completion of requests for information and documentation • Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results • Participate in an on-call rotation to support FFI customer outside of business hours

🎯 Requirements

• Minimum of two years relevant professional experience preferably in the network industry • Strong network security and routing experiences • Scripting and Windows server app experience • Exceptional customer service orientation and strong communications skills • Proficient with MS Word, PowerPoint, and Excel • Asset to have Fortinet NSE 4 or 5, CCNA or CCNP • US Citizenship is required

🏖️ Benefits

• We are committed to providing reasonable accommodations for all qualified individuals with disabilities.