Senior Specialist, Consumer Affairs

🕒 October 7

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $50k - $60k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortitude Re

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

💸 Finance

⚕️ Healthcare Insurance

Insurance • Finance • Healthcare Insurance

Fortitude Re is a reinsurance company that specializes in helping insurance companies around the world address their complex risk transfer challenges. The firm designs and delivers customized solutions for legacy Life & Annuity and Property & Casualty (P&C) insurance lines. Backed by experienced investor groups including The Carlyle Group and T&D Insurance Group, Fortitude Re prides itself on its leadership with over 20 years of industry experience to effectively manage legacy liabilities. Fortitude Reinsurance Company Ltd. , along with its subsidiaries, operates globally with a significant presence in Hamilton, Bermuda.

📋 Description

• Research consumer and regulatory-body complaints for fair resolution • Facilitate with business areas to resolve and respond to regulatory and non-regulatory complaints • Draft accurate and thorough response letters for medium to complex complaints • Review the quality and content of data entered into the Complaints Management System • Adhere to complaint file retention processes • Participate in departmental projects • Anticipate and engage in problem-solving opportunities • Collaborate on process design • Drive exceptional execution and identify improvements • Support formal complaint review, investigation and response to regulators and customers on behalf of institutional clients • Report to the Manager, Consumer Affairs

🎯 Requirements

• Undergraduate degree or equivalent experience • Minimum 3 years of life insurance operations and compliance experience required • Experience with a compliance and/or insurance operations related function in a corporate environment preferred, but not required • Customer-focused mindset • Excellent verbal and written communication skills • Ability to research and resolve escalated customer issues • Ability to collaborate with multiple stakeholders to identify root cause of issues • Background in handling challenging circumstances • Ability to maintain a high level of customer service in a fast-paced, deadline-driven environment using strong time management skills • Comfortable with ambiguity and self-directed • Attention to detail, accuracy and quality • Knowledge of Life & Annuity products/systems required

🏖️ Benefits

• Annual bonus based on company and individual performance • Generous benefits package • Inclusive and belonging-focused culture • Equal opportunity employment