Technical Support Representative

Job not on LinkedIn

🕒 February 18

🌐 United States, Canada, +2 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇮🇪 Ireland – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Foundant Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 Non-profit

💊 Pharmaceuticals

Non-profit • Pharmaceuticals

Foundant Technologies is a company dedicated to maximizing the impact of the philanthropic community through specialized software solutions. Their offerings include grant management software tailored for nonprofits, foundations, and community foundations. Foundant focuses on providing user-aligned cloud technology and exceptional service to help funders and grantseekers streamline their operations and dedicate more time to their missions.

📋 Description

• Provide exceptional customer support to end users • Help customers resolve day-to-day challenges by delivering innovative and scalable resolutions • Respond to email, online, and telephone client support requests • Troubleshoot, triage, and resolve customer support issues; providing concise details to internal teams and to the customer • Analyze each issue for root cause, determining if the issue could have been prevented by changes in software or business processes, and escalate to subject matter experts with recommendations • Capture details of support requests in ticketing system powered by Zendesk • Ensure client support tickets are resolved in a fast and professional manner and comply to the agreed Service Level Agreements • Facilitate relationships across various customer teams, internal teams, and departments to further strengthen customer partnerships • Help test fixes provided by the Development team and incorporate them into client systems • Advocate new platform features and assist clients in the adoption of new products via upgrades and configuration changes

🎯 Requirements

• A Bachelor’s degree in any Technology, Engineering, Sciences, Mathematics (STEM) field or equivalent experience • Minimum of one (1) year experience in a similar role • Exceptionally strong and professional communication skills • Must be client service oriented and believe in teamwork, collaboration, adaptability and initiative • Excellent follow-through with minimal management • Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems • Ability to interact both effectively with non-technical and technical users • Ability to prioritize and balance multiple tasks • Must be legally eligible to work in USA/Canada/Ireland/Spain

🏖️ Benefits

• Competitive salary and benefits • Tuition and lifestyle reimbursements • Bespoke mindfulness and fitness initiatives • Flexible PTO policy • Autonomy and responsibility in work • Employee recognition for great performance