Senior Customer Success Manager

Job not on LinkedIn

🕒 May 8

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $80k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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FourKites, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🚗 Transport

🏢 Enterprise

☁️ SaaS

Transport • Enterprise • SaaS

FourKites, Inc. is a leading global supply chain visibility platform, leveraging real-time data and advanced artificial intelligence to revolutionize how organizations manage their supply chains. With a powerful suite of applications providing insights on transportation, inventory, yard management, and more, FourKites offers comprehensive solutions to optimize efficiency, reduce costs, and improve customer service for over 1,500 major brands. Trusted by Fortune 500 companies, FourKites integrates seamlessly with enterprise systems, delivering unparalleled visibility across all modes of transport and industries such as food & beverage, pharmaceuticals, and manufacturing.

📋 Description

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services • Develop, prepare, and nurture customers for advocacy • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals • Facilitate a quarterly Executive Business Review to review goals, progress and opportunities • Understand white-space and work to identify and/or develop upsell opportunities • Advocate customer needs/issues cross-departmentally • Manage account escalations • Advocate internally for customer needs and connect on priorities

🎯 Requirements

• At least 8 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company • Supply Chain industry experience preferred • Excellent ability to multitask and prioritize workload • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner • Bilingual proficiency (Good to have) • Ability to travel 10% or more of the time

🏖️ Benefits

• Medical, Dental & Vision benefits starting on first day of employment • 401k Retirement savings with employer match • Bonus and incentive compensation as well as employee stock option program • Employer paid life insurance and short term disability insurance • Generous PTO, global recharge days, and volunteer days • Paid parental leave for all parents • Family planning and inclusive wellbeing resources • Technology reimbursement • Commuter benefits for in-office employees (Chicago) • Annual Wellness Stipend • Ongoing learning & development opportunities