Senior Customer Success Manager

🕒 May 8

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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GLOBO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📡 Telecommunications

⚡ Productivity

💰 Private Equity Round on 2022-01

B2B • Telecommunications • Productivity

GLOBO is a company focused on providing language support and communication solutions. Their services include interpreting, translation, and platform integrations to help manage and monitor language support needs efficiently. GLOBO aims to simplify language access across various industries through features like smart, skills-based routing for interpreters and accurate translation processes. The company emphasizes high-quality customer support, scalable solutions, and innovative integrations, which can be utilized in fields such as Telehealth and Project Management.

📋 Description

• Build and own multi-threaded relationships across each customer's organization • Partner with customers to unlock the full value of GLOBO's solutions • Own the renewal process end-to-end for assigned accounts • Develop a deep understanding of each customer's objectives and build measurable account plans • Define, track, and report on customer-specific KPIs • Lead Business Reviews and strategic planning sessions with senior stakeholders • Develop and own multi-year strategic account plans • Maintain internal CRM (Hubspot) to monitor customer health • Act as the internal voice of the customer advocating for their priorities • Participate in key prospect conversations and customer advisory opportunities

🎯 Requirements

• A Bachelor’s degree or equivalent • 8+ years of experience in post-sales customer success or account management • Excellent verbal and written communication skills • Excellent time management and project management skills • Demonstrated experience navigating complex contract negotiations • Experience managing customer lifecycles within a CRM (Hubspot preferred) • Proficiency in remote collaboration tools • High level of initiative, accountability, and follow-through • Ability to manage multiple initiatives and projects and prioritize needs • Strong sense of service and passion for health equity and GLOBO’s mission • Possession of a valid Driver’s License and a clean driving record • Ability to manage independent transportation to various client sites and regional travel hubs • Authorized to legally work for any employer in the United States • Willingness to submit to any requested background checks • An understanding of the language access industry, regulatory requirements, and common workflows (preferred) • Prior experience at a high growth company in a decentralized environment (preferred) • Experience with Google Docs and Apple/Mac Operating System (preferred)

🏖️ Benefits

• Health equity awareness • Mentorship opportunities • Flexible work arrangements