Support Engineer

🕒 April 20

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Freshpaint

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • Marketing • SaaS

Freshpaint is a healthcare privacy platform that empowers healthcare companies to leverage advanced marketing tools while remaining compliant with privacy regulations such as HIPAA. The platform replaces unsafe tracking technologies with a Business Associate Agreement (BAA) protected system to ensure that sensitive data is not shared with non-compliant tools. Freshpaint offers features that block sensitive data by default, secure server-side connections, and provide a complete anonymous view of the customer journey. This solution is designed to assist healthcare marketers in achieving high performance marketing without compromising patient privacy.

📋 Description

• Own and drive customer issues to resolution end-to-end • Troubleshoot and resolve complex technical issues across the stack • Investigate application behavior using Go, TypeScript, and SQL • Analyze system architecture and code to identify root causes • Partner cross-functionally with Engineering, Customer Success, and Account teams • Support customers across the full lifecycle, including onboarding and ongoing usage • Communicate technical issues clearly to both technical and non-technical audiences • Create and maintain internal runbooks and customer-facing documentation • Surface customer feedback and insights to inform product improvements

🎯 Requirements

• Ability to read and write code (Go, JavaScript/TypeScript preferred) • 2+ years in a technical support, solutions engineering, or software engineering role • 2+ years in a customer-facing position • Experience troubleshooting across frontend and backend systems • Strong analytical and problem-solving skills with a self-service mindset • Clear and effective communicator across a range of audiences • Highly organized, able to manage multiple issues and priorities simultaneously • Customer-first mindset with strong empathy and ownership • Familiarity with databases & SQL

🏖️ Benefits

• Competitive pay + generous equity (10-year exercise window) • Fully remote (U.S. only) with a $150/month coworking stipend • Half-day Fridays, every Friday • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave) • Unlimited PTO with a *required* 2-week minimum • Top-tier health, dental & vision (100% covered for you, 80% for dependents) • 2 “Treat Yourself” days a year—$100 and a day off, just because • Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year