Account Manager

🕒 September 30

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Develop and maintain relationships with key stakeholders in the existing customer base through phone, video, email, and face-to-face interactions • Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts • Understand customers’ business needs and match them with qualifying products and solutions • Identify and pursue upselling and cross-selling opportunities • Advocate for customer needs within the organization • Manage contract renewals, maintain high renewal rates, and prevent churn • Collaborate with Customer Success to support customer adoption and achievement of desired outcomes • Resolve customer issues and concerns, coordinating with internal teams as needed • Maintain accurate CRM records of sales activities, leads, and opportunities • Develop and manage a sales pipeline to achieve monthly, quarterly, and annual targets • Leverage sales dashboards to prioritize time and activities • Report on account status, growth opportunities, and customer satisfaction metrics to management

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred • Prior PMS experience highly preferred • 3+ years of experience in software sales preferred • Excellent interpersonal skills • Ability to build and maintain strong customer and stakeholder relationships • Ability to think strategically and identify growth opportunities within existing accounts • Strong understanding of upselling and cross-selling sales processes and techniques • Excellent verbal and written communication skills • Strong problem-solving skills • Customer-centric approach and commitment to customer satisfaction and success • Ability to analyze customer data, market trends, and account metrics • Exceptional organizational and time management skills and attention to detail • Ability to manage multiple accounts and priorities simultaneously • In-depth understanding of the software technology industry and market dynamics • Outstanding knowledge of MS Office • Proficiency in CRM software such as Salesforce or HubSpot and customer success tools • Fast and adaptive learner focused on improving customer and business processes • Advanced negotiation skills • Results-oriented approach focused on achieving and exceeding targets

🏖️ Benefits

• Inclusive workplace that values diversity of thought, experience, and background • Equal Opportunity/Affirmative Action employer