Director of Engineering

🕒 June 12

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $118k - $176k / year

⏰ Full Time

🔴 Lead

🖥 Software Engineer

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Lead end-to-end engineering execution across WebRezPro • Ensure predictable, high-quality delivery aligned with product roadmaps and business priorities • Partner with Product, Design, and QA to drive speed, quality, and measurable customer impact • Align engineering initiatives with growth objectives, including customer acquisition, expansion revenue, payments attachment, and customer retention • Accelerate development through AI-assisted engineering practices, including code generation, testing automation, and release optimization • Establish standards for code quality, system performance, scalability, and security • Implement automated testing, observability, incident response, and operational readiness practices • Drive platform modernization and technical debt reduction • Deploy AI-enabled tools and workflows to increase developer productivity and reduce development cycle time • Own and evolve Pod & Sprint operating frameworks • Standardize engineering practices across multiple business units • Evaluate team structure, capacity, and workflows to improve efficiency and throughput • Use data and AI-driven insights to improve estimation accuracy, capacity planning, and delivery predictability • Directly manage engineers and software analysts and develop them as people and delivery leaders • Build and scale high-performing engineering teams • Drive recruiting, onboarding, retention, and performance management • Establish training and expectations for effective use of AI tools • Evolve the organization to increase autonomy, accountability, and outcome ownership • Serve as a technical thought partner to Product and Business Unit leaders across Fullsteam Hospitality • Identify opportunities for shared platforms, infrastructure, data models, and common services • Partner with Product and GTM leaders to prioritize AI-enabled product capabilities • Drive responsible adoption of AI and automation for internal efficiency and customer-facing value • Represent Engineering in company planning, investment decisions, and strategic initiatives

🎯 Requirements

• 10+ years of software engineering experience • 5+ years in engineering leadership • Experience leading multiple teams or products within a SaaS environment • Proven track record delivering scalable, customer-facing software platforms • Strong experience building and developing team members • Demonstrated success improving delivery predictability, operational performance, and engineering quality • Ability to translate business strategy and growth objectives into technical priorities and execution • Experience in PMS industry • Experience leading engineering across multiple business units or product lines • Background in vertical SaaS, SMB software, or payments-adjacent platforms • Experience with platform modernization, cloud-native architectures, or complex system integrations • Experience implementing AI-enabled product capabilities, developer productivity tooling, or automation at scale • Experience in growth-stage or multi-product SaaS environments • Hands-on experience with AWS DevOps • Experience with CloudFlare preferred • Strong preference for Perl development experience

🏖️ Benefits

• Medical • Extended Health and LTD plan • Dental • Vision • RRSP (with employer match) • Health Spending Account • Flexible paid time off