Fullsteam
1001 - 5000 employees
💳 Fintech
☁️ SaaS
🤝 B2B
Fintech • SaaS • B2B
Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.
Technical Support Analyst
🔥 0 minutes ago
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Fullsteam
1001 - 5000 employees
💳 Fintech
☁️ SaaS
🤝 B2B
Fintech • SaaS • B2B
Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.
📋 Description
• Provide technical support to customers. • Support custom applications; training will be provided. • Document and track customer inquiries and issues in the ticketing system. • Collaborate with the Technical Support Team to escalate and resolve complex technical problems. • Ensure high levels of customer satisfaction through excellent communication and problem-solving skills
🎯 Requirements
• Must have experience troubleshooting Windows 7, 8, 10, and 11. • Fluent in English. • Networking experience/knowledge. • Available to work a 24/7/365 rotating schedule • Strong knowledge of hardware, software, networking, and computer systems. • Prior technical support experience is preferred. • Hospitality experience is beneficial.
🏖️ Benefits
• Medical • Extended Health and LTD plan • Dental • Vision • RRSP (with employer match) • Health Spending Account • Flexible paid time off
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🇨🇦 Canada – Remote
💵 $60k - $80k / year
💰 $45M Series B on 2022-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
