Product Manager

🕒 6 days ago

🇺🇸 United States – Remote

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 0%

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Funnel Leasing

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $36.5M Series B on 2022-02

Consulting • Marketing • Logistics

Funnel Leasing is a CRM, AI, and automation platform specifically designed for multifamily operators. The company enhances operations and improves the renter experience by centralizing operations and leveraging modern AI and automation technologies. Funnel Leasing's comprehensive platform supports the entire renter and resident experience, from inquiry through renewal, while optimizing marketing and operations for efficiency and cost reduction. By increasing team efficiency and automating manual workflows, Funnel also addresses staffing inconsistencies, integrates with existing tools, and helps fight housing inequality through its 501(c)(3) initiative, HOME by Funnel Inc.

📋 Description

• Own the payments product roadmap, including discovery, prioritization, delivery, and iteration. • Define and document requirements for payment workflows, failure states, reconciliation, settings, integrations, reporting, error handling, and operational tools. • Partner with Engineering and Design to deliver reliable, user-friendly payment experiences. • Collaborate with Product, Strategy, CX, Implementation, Support, Finance, Payment Operations, and external partners. • Drive external partner discovery and clarify vendor documentation, APIs, webhooks, and implementation details. • Own reconciliation strategy across PMS integrations, Funnel data, payment vendor data, payouts, bank activity, customer reporting, and internal controls. • Use data, customer feedback, support trends, and stakeholder input to prioritize improvements and monitor product stability. • Coordinate launches, release notes, training materials, and internal enablement. • Monitor post-launch performance and drive follow-up improvements. • Evaluate payment configuration models and drive simplification, standardization, and guardrails. • Create a culture of continuous improvement and learning. • Foster collaboration within the team and across the company. • Perform other duties as assigned and modified at manager's discretion. • Travel: <5%.

🎯 Requirements

• 3-5 years experience as a Product Manager, ideally with ownership of payments, billing, fintech, financial operations, integrations, or other high-trust transactional workflows. • Experience or strong aptitude for understanding property management ledgers, PMS workflows, accounting concepts, open charges, payment posting, batching, payouts, debits, and reconciliation. • Strong ability to break down complex systems into clear product requirements and phased delivery plans. • Comfort working with technical teams on APIs, integrations, data flows, configuration, and edge cases. • Excellent cross-functional communication skills, especially with Engineering, Design, Operations, Support, and customer-facing teams. • Strong judgment around prioritization, risk, tradeoffs, and release readiness. • Ability to operate in ambiguity, ask the right questions, and bring structure to complex problem spaces. • Customer-minded approach with a strong sense of ownership for the end-to-end experience. • Detail orientation, especially around accuracy, error states, permissions, and operational impact. • Ability to balance strategic roadmap thinking with hands-on execution. • Experience leveraging AI within the product management/SDLC lifecycle. • Familiarity with payment compliance, fraud prevention, security considerations, PCI-adjacent workflows, or financial reporting is nice to have. • Experience managing vendor relationships or third-party integration work is nice to have. • Familiarity with tools like Jira, Notion, Figma, Pendo, Looker, or similar systems is nice to have. • Employees must be able to perform all essential job functions, with or without reasonable accommodation.

🏖️ Benefits

• Health insurance • Dental and Vision insurance • Company paid Life/AD&D • Long-term Disability insurance • Short-term Disability insurance • Term Life insurance • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Retirement Plan - 2% company match • EAP • Remote/Hybrid Opportunities • Uncapped Discretionary Time off • Sick Leave • 14 paid holidays • One time remote work stipend • Employee recognition program • Employee-led Groups (ELG’s)