Implementation Engineer

🕒 October 7

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

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Fusion Connect

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📡 Telecommunications

🏢 Enterprise

Telecommunications • Technology • Enterprise

Fusion Connect is a leading provider of managed communication services, specializing in solutions that enhance connectivity and collaboration for businesses. The company offers a wide range of services, including managed networks, SD-WAN, broadband and dedicated internet access, and unified communications & collaboration platforms like VoIP and UCaaS. Fusion Connect also provides Microsoft Teams calling services, SIP trunks, and solutions for replacing legacy phone systems. With a commitment to customer satisfaction and service reliability, Fusion Connect has been helping businesses modernize their communication infrastructure for over two decades. The company emphasizes leveraging Microsoft 365 to help clients maximize their technology investments.

📋 Description

• Provide real-time inbound/outbound support and direction to Field Engineers, Customers, Partners, and 3rd Party Vendors for installation of Fusion’s products and services • Support Project Managers with technical consultations and solution validation for SD-WAN, VoIP, Cloud, Managed Security, and Wireless products • Participate in project calls to capture advanced technical requirements for service configuration and implementation project planning • Configure and diagnose Fusion-supported products and equipment, including Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, and BroadSoft • Perform service and device provisioning • Assist with diagnostics and support for access products including Ethernet, T1, DSL, Cable, and Wireless broadband • Partner with Engineering to design and test solutions to problems and bugs

🎯 Requirements

• Working knowledge of VoIP (Hosted and Trunking), SD-WAN/MPLS, and Managed Security • Demonstrated ability to understand complex network designs • Ability to run scripts in C shell in a Unix environment • Strong analytical skill and attention to detail • Excellent organizational and interpersonal skills • Strong written and verbal communication skills • Quick learner with self-initiative and pride in end results • Superb work ethic and commitment to customer satisfaction • Flexible availability to cover shifts ranging from 7am ET to 6pm PT • Availability for on-call rotations for nights and weekends • Typically requires a Bachelor's degree in related field or equivalent experience, certifications, or training • 3+ years of related experience required

🏖️ Benefits

• Opportunities for advancement and certification • Flexible availability covering shifts from 7am ET to 6pm PT • On-call rotations for nights and weekends

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