Lead Customer Service Associate

🕒 2 days ago

🏈 Alabama, California, +3 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote 🥔 Idaho – Remote 🍂 Massachusetts – Remote 🌴 South Carolina – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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Fuze Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

Healthcare • SaaS • Pharmaceuticals

Fuze Health is a technology-led healthcare company that provides integrated pharmacy solutions, clinical services, and data-driven software to healthcare organizations, payers, employers, and life sciences partners. Through its FuzeRx digital pharmacy, Fuze Services clinical programs, and Fuze Technologies platform, it delivers API-powered prescription fulfillment, telehealth, diagnostics and genomics, patient engagement, and analytics to improve access, adherence, early identification of conditions, and outcomes at scale.

📋 Description

• Day to day monitoring and supporting program and teams' needs including but not limited to: program knowledge support, technical support, leadership and mentoring support • Quality & Assurance of Calls • Supporting Escalations, Taking De-escalation Calls • Support inbound calls from patients interested in our program • Making outbound calls • Support Process Improvements by Revising and Creating Workflow Docs • Lead Training Classes for new hires • Managing Attendance • Partnering with Leadership including but not limited to: reporting trends, sharing team feedback, help initiate new processes. • Care Coordination • Conducting outbound calls to reach patients recently discharged from the ER • Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable. • Assist with admin tasks to support patient care coordination • Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service • Become an expert with our software solutions, including but not limited to Truepill EMR, Slack, and Five9. • Work duties as assigned

🎯 Requirements

• High School Diploma or GED equivalent • Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.) • 1-2 years experience with healthcare-related customer support • Strong computer skills and knowledge of electronic medical records • Ability to speak and write effectively at a high school graduate level • Ability to solve problems and identify solutions • Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high-volume and stressful situations • Ability to work independently as well as an integral part of the patient care team • Ability to follow instructions and standard operating procedures

🏖️ Benefits

• dental, vision, and multiple group medical plans to choose from • 401(k) retirement savings plan • group life insurance • accidental death and dismemberment (AD&D) insurance • flexible spending account (FSA) and health savings account (HSA) • commuter benefits • employer-paid short-term (STD) and long-term disability (LTD) insurance • additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program) • flexible vacation time • accrued paid sick time • 10 paid holidays • 2 floating holidays for full time non-exempt employees • eight weeks of paid parental leave for eligible employees • additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • a Lifestyle Spending Account allowance each month