Network Program Manager, Preventative Maintenance

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

💵 $84k - $122.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 0%

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Google Fiber

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

📡 Telecommunications

Telecommunications • Internet

Google Fiber is a high-speed internet service provider and a subsidiary of Alphabet Inc. , offering fiber optic communication services to select areas in the United States. As an integral part of Google's suite of products and services, Google Fiber aims to provide fast and reliable internet connections to enhance user experience across digital platforms.

📋 Description

• Manage critical physical, electrical, and environmental infrastructure across central offices and fiber huts • Serve as the primary operational coordinator and Tier-1 escalation lead for national hut facility preventative maintenance programs • Lead weekly operational syncs with primary maintenance contractors to review site maintenance progress, pending quotes, and operational blockers • Oversee site dispatching across multiple regional markets, including Austin, Nashville, Charlotte, Raleigh-Durham, and San Antonio • Pair vendor field technicians with gFiber site escorts when required • Facilitate system access, onboarding, and workflow training for vendor administrative staff • Create, assign, and manage Network Scheduled Maintenance tickets in ServiceNow • Enforce minimum 72-hour advance lead time for work execution • Maintain, distribute, and enforce standardized Methods of Procedure (MOPs) for generator servicing, HVAC maintenance, battery health checks, and ATS inspections • Submit MOPs to gFiber sponsors and share them with NOC before maintenance windows open • Serve as first-level escalation point for vendor technicians and local market teams • Identify site failures and initiate reactive break/fix work orders • Coordinate emergency vendor dispatches for hardware replacements and generator deployments during outages or major incidents

🎯 Requirements

• Bachelor's degree or equivalent practical experience • 3 years of experience in telecommunications infrastructure, central office/fiber hut operations, or critical facility operations management • Proven track record leading external vendor contracts, managing field service operations, and facilitating cross-functional team syncs • Experience with enterprise ticketing and change management platforms (ServiceNow, or equivalent) • Functional understanding of standby diesel/gas generators, Automatic Transfer Switches (ATS), Manual Transfer Switches (MTS), and -48V DC power plants/battery strings • Functional understanding of wall-mount shelter HVAC units, lead/lag controllers, MERV filtration, refrigerant/coolant loops, and environmental telemetry/sensors • This role is not eligible for immigration sponsorship

🏖️ Benefits

• Bonus • Benefits • Equal opportunity employment • Applicant accommodations and accessibility support