Global Air Support Coordinator

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G Adventures

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

✈️ Travel

💰 Private Equity Round on 2021-02

Travel

G Adventures is a leader in small group adventure travel, offering a variety of tours and travel experiences across multiple continents including North America, South America, Europe, Africa, Asia, Oceania, and Antarctica. Established over 30 years ago, the company is dedicated to providing sustainable and responsible travel options that benefit local communities. They offer various travel styles such as solo adventures, family trips, and themed journeys like the National Geographic and Jane Goodall Collections. G Adventures focuses on delivering flexible itineraries, using locally based guides, and ensuring a positive impact through initiatives like Planeterra and G for Good.

📋 Description

• Manage global air services operations, including ticketing, exchanges/re-issues, schedule changes, and refunds • Process and issue all tickets due daily • Respond to internal and external emails in a timely manner • Monitor changing airline rules and regulations and follow up with airlines on authorizations and problem-file solutions • Support the Inside Sales team in selling flights alongside tours to improve air attachment rates • Serve as the primary point of contact for G Air matters, the Internal Booking Engine, and air-related projects • Provide occasional after-hours/weekend emergency support for urgent passenger changes • Collaborate with vendors and interdepartmental teams to improve operational efficiency and optimize processes

🎯 Requirements

• Minimum 1-year experience in a fast-paced customer service and travel sales environment • Advanced technical skills using the Amadeus Cryptic system, including PNRs, fares, ticketing, exchanges, and refunds across BSP/ARC • Confident using Microsoft Office, including Word and Excel • Experience with Google Workspace, including Gmail and Drive • Ability to learn new internal booking software quickly • Excellent written and verbal communication skills in English • Customer-service focused for internal and external stakeholders • Ability to multitask and prioritize duties in a highly organized manner • Sharp attention to detail • Comfortable managing occasional mental fatigue during high-intensity, time-sensitive airline and passenger disruption tasks

🏖️ Benefits

• Competitive Total Rewards Package, including exclusive travel perks! • Additional days off, including on your birthday! • Vacation time for you to recharge • Enhanced Parental Leave • Meaningful Employee Recognition Program • Learning and Growth Opportunities • Employee Resource Groups