Forward Deployed Engineer – Migration

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gaiia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

📡 Telecommunications

B2B • Telecommunications • Software

gaiia is the simplest platform designed to run Internet Service Providers (ISPs) by offering an all-in-one solution for billing, operations, automation, and customer management. The platform includes features such as a billing engine, customer portal, inventory and fulfillment management, network monitoring, workforce scheduling, and reporting and analytics. By prioritizing a customer-first approach, gaiia aims to streamline operations and enhance the customer experience while increasing profitability and reducing churn.

📋 Description

• Conduct discovery sessions to understand customers’ legacy environments, source systems, data models, and OSS/BSS layers • Assess and design migration approaches, documenting scope, data mappings, constraints, and cutover strategies • Help customers and internal stakeholders understand migration trade-offs and priorities • Explore unfamiliar source systems and extract data via SQL, APIs, manual exports, and backups • Transform data into gaiia’s standard format using declarative mapping files • Load and validate data against target schemas, reconcile results, and import data • Plan and run cutovers, including delta migrations, downtime considerations, and rollback • Monitor production data and resolve discrepancies after go-live • Own migration relationships end-to-end from discovery through post-cutover stabilization • Build repeatable processes and reusable assets such as templates, mapping rules, and playbooks • Act as a subject matter expert for internal teams on customer data and migration considerations • Partner with Product and Engineering to influence the migration tooling roadmap • Contribute engineering improvements to migration tooling

🎯 Requirements

• 4–6+ years of experience spanning customer-facing implementation/solutioning and hands-on data or software engineering • Strong SQL skills • Strong TypeScript/JavaScript (Node) skills • Strong command of ETL fundamentals, including staging, repeatable/idempotent loads, full versus incremental loads, validation, and reconciliation • Track record owning technical projects with external stakeholders, including scope, timelines, and expectations • Experience with messy, poorly documented legacy systems • Familiarity with OSS/BSS, telecom, or billing/CRM data models, or ability to ramp quickly on unfamiliar domain models • Excellent communication across technical and non-technical audiences, including clients • Comfortable making decisions on technical and customer trade-offs • Bachelor’s degree in a relevant field such as Computer Science or Information Systems, or equivalent practical experience • Ability to travel occasionally in the US for key customer engagements and go-lives

🏖️ Benefits

• Competitive pay • Flexible vacations • Attractive stock options • 25 days of vacation • Stock Options Plan • Group Insurance • Telemedicine • Life Spending Account • GRSP • Flexible working hours • All-remote work • Accessible technologies • Accommodations during the application process for disabilities