Senior Full-Stack Software Developer – AI Customer Support

Job not on LinkedIn

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $120k - $200k / year

⏰ Full Time

🟠 Senior

🤖 AI Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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gaiia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

📡 Telecommunications

B2B • Telecommunications • Software

gaiia is the simplest platform designed to run Internet Service Providers (ISPs) by offering an all-in-one solution for billing, operations, automation, and customer management. The platform includes features such as a billing engine, customer portal, inventory and fulfillment management, network monitoring, workforce scheduling, and reporting and analytics. By prioritizing a customer-first approach, gaiia aims to streamline operations and enhance the customer experience while increasing profitability and reducing churn.

📋 Description

• Build the core AI agent runtime powering conversations across voice, chat, and email in multiple languages • Integrate real-time access to gaiia’s APIs for account lookups, billing, plan changes, and other operations • Design and implement the agent configuration experience for behavior, tone, escalation rules, and business logic • Build quality and observability tooling, including dashboards, conversation analytics, and automated evaluation systems • Develop continuous improvement loops that analyze customer interactions, identify gaps, suggest improvements, and validate changes • Integrate voice, live chat, email, and SMS infrastructure • Design guardrails and safety layers to enforce approved boundaries and appropriate escalation • Contribute to automated conversation simulations, regression testing, and A/B testing infrastructure • Work in a serverless ecosystem of microservices deployed on cloud infrastructure using TypeScript across frontend, backend, and infrastructure-as-code

🎯 Requirements

• Hands-on experience with LLMs, prompt engineering, and AI agent design • Experience building agentic systems that take real actions • Strong intuitions about AI product design, including failure modes, edge cases, and user trust • Proven experience building with Coding Agents (Claude Code, Codex, etc.) • Active exploration of AI tools, frameworks, and patterns • At least five (5) years of experience in TypeScript • Experience in DevOps and cloud infrastructure • Experience with the React library • Experience with Node.js • Natural drive to turn ambitious ideas into reality • Team player with impeccable work ethic

🏖️ Benefits

• Competitive pay and benefits • Attractive stock options • 100% remote environment • Flexible 25 days vacation • Group Insurance • Telemedicine • Life Spending Account • RRSP & DPSP • Flexible working hours & all-remote work • Employee Stock Option Plan (ESOP) • Accessible technologies and disability accommodations during the application process