Call Center CT

🕒 October 6

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $29.1k - $41.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Answer telephones and respond to basic customer questions or forward calls to appropriate personnel • Record calls and inquiry results in account history records • Initiate required confirmations without direct supervision • Research customer inquiries and respond to appropriate parties in a timely manner • Process calls to meet or exceed service level agreements • Process requests and update account histories with proper documentation • Perform data entry and match documents to appropriate accounts • Interface with team members, management, and customers regarding customer service issues • Handle inbound customer calls for the duration of scheduled shifts • Complete a 90-day training period • Work Monday–Friday, 8:30 a.m.–5:00 p.m. after training; training is Monday–Friday, 8:00 a.m.–4:30 p.m.

🎯 Requirements

• 2 or more years of customer service experience in any industry • Knowledge of basic help desk software, computer software and Microsoft Office applications • Strong problem-solving skills • Strong written and oral communication skills • Ability to identify the correct stakeholders to consult to resolve client inquiries • Must reside in the state of Connecticut • Successful completion of a 90-day training period • Ability to attend all scheduled training sessions, except approved absences or verified emergencies

🏖️ Benefits

• Work flexibility • Learning and career development opportunities • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies