Client Engagement Manager

🕒 October 1

🤠 Texas – Remote

🤠 Texas – Remote

💵 $52.9k - $75.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Engage several clients, including a top 10 client • Manage client contracts and relationships • Ensure Gainwell operations perform according to contractual commitments • Generate revenue and upsell new services to existing clients • Prepare and monitor budgets and revenue expectations for assigned clients • Develop project approaches and implementation plans with clients • Oversee development and implementation • Report progress toward strategic client growth and business goals to client engagement leadership • Communicate and interface regularly with clients • Create agendas and provide recaps for client touchpoints • Direct contract operations to ensure successful service delivery • Identify and seek new revenue sources • Build relationships with internal and external staff to meet or exceed client expectations • Manage client satisfaction • Support sales opportunities and assist with closing sales, including proposal development • Monitor state legislative, regulatory, and competitive environments and alert engagement leadership to risks and opportunities • Support collaboration between the client engagement team, internal departments, and operations staff • Handle client invoicing and accrual tracking • Ensure timely delivery of solution files, reports, invoices, and supporting detail

🎯 Requirements

• Bachelor’s degree required OR 5+ years of relevant professional experience in lieu of a bachelor’s degree • Preferred experience in health insurance or healthcare-related industries • Preferred experience in client services, customer success, or business administration • Preferred experience in healthcare policy, regulations, or compliance • Preferred experience in highly regulated industries with complex compliance requirements (e.g., healthcare, finance, government services) • Preferred experience in large-scale client relationship management or strategic account management • Ability to support west coast clients in PST as needed

🏖️ Benefits

• Comprehensive leadership and technical development academies • Work flexibility • Learning and career development • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Quarterly travel