Service Representative

🕒 August 7

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $54.3k - $77.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Address and resolve third-party administrator questions and issues from providers, County Waiver Agencies, and Wisconsin Department of Health Services staff • Use internal software tools to research and resolve inquiries • Provide timely and accurate responses to ensure customer satisfaction • Develop and maintain business relationships with stakeholders • Conduct occasional onsite or virtual training sessions • Manage responsibilities and make independent decisions with limited supervision • Collaborate with a team while managing responsibilities independently • Interact regularly with providers, CWAs, and DHS staff • Lead or participate in stakeholder training sessions • Handle routine tasks and unique challenges requiring creative problem-solving

🎯 Requirements

• 1-3 years of relevant work experience in a related field is desired • Solid understanding of Wisconsin Medicaid • General knowledge of commercial and government healthcare insurance programs • Excellent research and problem-solving skills • Ability to communicate effectively and professionally with all stakeholders • Proficiency using computers, including Microsoft Office • Ability to learn organization-specific software • Must reside in Wisconsin • Availability to work an 8-hour shift between 7:30 a.m. and 4:00 p.m. CST or 8:30 a.m. and 5:00 p.m. CST, Monday through Friday

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • Paid time off • Employee wellness and support programs • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Flexible work hours • Professional growth and skill development opportunities