Senior Client Success Manager – Large Market

🕒 September 15

🗽 New York – Remote

🗽 New York – Remote

💵 $120k - $140k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Garner Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Garner Health is focused on improving the way employees find high-quality doctors. With a belief in transparency and data-driven decision-making, they create solutions that facilitate better medical choices for employees. The team comprises healthcare operators, clinicians, engineers, and benefits experts, allowing for a multidisciplinary approach in developing these healthcare solutions.

📋 Description

• Own and manage large-market client and broker relationships across a high-volume book of business of 25–30 accounts • Execute key workflows, monitor account health, and proactively address risks • Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention • Develop and execute engagement plans aligned to client goals and own engagement-related KPIs • Manage concurrent client projects, timelines, priorities, and deliverables • Collaborate with Strategic Account Management, Sales, and Concierge/Member Services to meet client needs and achieve engagement goals • Lead client meetings and communications with stakeholders and broker partners • Represent the company in virtual and in-person client-facing sessions • Develop and deliver client reports, presentations, and educational sessions

🎯 Requirements

• 5+ years of experience managing a large, high-performing B2B book of business, preferably in the healthcare and benefits industry • Proven track record of driving engagement, client satisfaction, and net revenue retention (NRR) • Expertise in client management, including executive relationships and day-to-day account management • Experience navigating complex client and broker stakeholder environments • Exceptional project management and organizational skills • Ability to manage competing priorities and execute with precision and strong attention to detail • Data-driven mindset using KPIs and client insights to identify risks, optimize engagement, and drive measurable ROI • Strong written communication and presentation skills • Strong executive presence and a proactive, solutions-oriented approach • Proven curiosity and independent problem-solving skills • Ability to collaborate cross-functionally with internal teams • Willingness to travel up to 25% of the time

🏖️ Benefits

• Equity incentive plan • Flexible PTO • Medical plan options • Dental plan options • Vision plan options • 401(k) with company match • Flexible spending accounts • Teladoc Health