Manager, Sales Administration – Support

🕒 September 9

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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gategroup

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏨 Hospitality

✈️ Travel

🛍️ eCommerce

Hospitality • Travel • eCommerce

gategroup is a global food and hospitality company that connects people through memorable culinary experiences, providing a full spectrum of culinary services for diverse tastes and preferences. With the largest catering network in the aviation industry, gategroup serves over 700 million passengers annually in more than 60 countries. The company emphasizes sustainability and operational excellence while collaborating with top culinary talent to shape the future of cuisine.

📋 Description

• Support account management, sales, and service functions by partnering with airline stakeholders and global operations teams • Develop and maintain professional working relationships with customer representatives, kitchen units, and internal stakeholders • Coordinate pricing, billing, procurement, industrial engineering, and data departments • Coordinate bid activities, complete tenders, evaluate inquiries, support pricing strategy, formulate bid analysis, and manage RFP submissions • Manage contractual CPI implementation across regions and brands with local finance teams • Manage GG Canada & International SLA program • Support review calls, menu presentations, cycle changes, and start-ups in Canada, the US, and internationally • Maintain records, meeting notes, operational performance management, and issue escalations • Support KPI early indicator tools to improve operational performance and reduce financial penalties • Monitor unit performance and proactively escalate issues to leaders • Conduct ad hoc data analytics and create profitability and other reports • Maintain flight-data analysis tools and provide catering locations with flight statistics • Manage substitutions, pricing, and billing audits • Support day-to-day customer and operational activities, customer management, and customer development • Serve as point of contact for customer relationship management • Develop, manage, distribute, and communicate customer data • Maintain internal and external customer performance reports and the customer portfolio • Perform special projects and other duties assigned by management

🎯 Requirements

• Bachelor’s Degree or 6 years equivalent work experience in Sales and Service in airline and/or airline catering experience preferred • At least two (2) years of experience in Sales, airline and/or airline catering preferred • Previous project management experience preferred • Experience in a food related industry preferred • Experience working with customer account management and performance • A background in finance, revenue management and/or pricing is preferred but not mandatory • Power BI • Microsoft Office skills, intermediate to advanced Excel and PowerPoint required • Strong analytical, data analysis, problem-solving and critical thinking skills • Strong organization and/or project management skills • Excellent verbal and written communication and presentation skills • Large scale catering operations or logistics, airline catering experience preferred • Sales and/or customer service experience, Account Management • Able to shift roles and responsibilities as business needs change • Able to work effectively in a team environment, strong leadership and interpersonal skills • Ability to demonstrate gategroup Values of Excellence, Passion, Responsibility and Respect • All qualified applicants will receive consideration without discrimination under applicable law

🏖️ Benefits

• Paid time off • 401k, with company match • Company sponsored life insurance • Medical, dental, vision plans • Voluntary short-term/long-term disability insurance • Voluntary life, accident, and hospital plans • Employee Assistance Program • Commuter benefits • Employee Discounts • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position