Account Director – SaaS Solution

🕒 February 25

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Gatekeeper

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Gatekeeper is a SaaS platform that automates contract lifecycle management, vendor lifecycle management, third‑party risk and compliance monitoring, and spend management for procurement, finance and legal teams. It unifies vendor, contract and spend data, provides AI-powered agents for contract and third-party automation, integrates with ERPs and over 1,700 applications, and delivers continuous monitoring and audit readiness to reduce onboarding time, accelerate contracting, and surface savings.

📋 Description

• - Expansion & Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR). • - Account Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn. • - Customer Success & Professional Services Collaboration: Partner with the Customer Success & Professional Services team to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation. • - Strategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives. • - Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes. • - Domain & Product Expertise: Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant. • - Data-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue. • - Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs.

🎯 Requirements

• - 8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth. • - Customer-Centric Mindset: A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth. • - Relationship Management: Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations. • - Commercial Acumen: Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets. • - Analytical Skills: Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention. • - Strategic Thinking: Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings. • - Adaptability: Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy.

🏖️ Benefits

• - 100% remote working: no offices and no commute • - Generous paid vacation allowance • - Comprehensive benefits package including: • - Private Medical & Dental cover • - GRSP Matching • - Employee Assistance Program • - Learning & Development opportunities for lifelong learners • - Technology: we provide everything you need to do your best work • - Gatekeeper for Good: Match funding to support non-profit organisations in your local community • - Gatekeeper retreats**