Strategic National Vendor Operations Specialist

🕒 Yesterday

🇺🇸 United States – Remote

💵 $74.4k - $111.6k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

🏢 Enterprise

💰 $1.2G Post IPO secondary on 2024-12

Healthcare • Enterprise

GE HealthCare is a global healthcare technology company focused on developing products, technologies, and solutions that improve patient care and healthcare delivery. The company emphasizes innovation, next-generation solutions, and improving wellbeing worldwide. It operates in many countries (offices in 80 countries) and offers career opportunities across early careers and professional roles. GE HealthCare communicates a mission to make healthcare better and champions employee wellbeing, diversity, and equal opportunity.

📋 Description

• Execute and manage customer service contract transactions, including additions, deletions, modifications, verification, and submission prework • Support billing accuracy and timely contract-to-billing handoffs for contract, non-contract, ODS, and vendor-related services • Maintain installed base and contract data integrity through audits, updates, corrections, and coordination with field teams and customers • Maintain customer and vendor equipment modifications at the local and national levels while supporting installed base accuracy • Oversee transaction schedules, inactive CMODs, capping defects, warranty conversions, new equipment warranty audits, and open PO reporting • Align with expanded Vendor Operations and Contract Management team workflows to improve efficiency • Coordinate vendor service activities, including service requests, corrective repair, planned maintenance follow-up, closure, scheduling, OCA management, and local or national vendor contract processes • Partner with Service Sales, Field Service, Service Marketing, Commercial Solutions, ASL reviewers, and other stakeholders to resolve billing, contract, process, and data issues • Monitor system activity, reporting, and work queues to support service commitments, issue resolution, and operational visibility • Identify and support process improvements, standard work, and quality controls to improve consistency, compliance, and customer experience • Complete required Quality and Compliance responsibilities, training, reporting, and corrective actions in accordance with GE HealthCare policies and applicable requirements • Coordinate vendor on-site support for planned maintenance and corrective maintenance activities

🎯 Requirements

• Associate degree in Business Administration, Finance, Marketing, or a related discipline and at least one year of customer service experience; or high school diploma/GED and five or more years of customer service experience • High proficiency with Microsoft Office Suite applications, including Word, Outlook, Excel, and Access • Minimum of two years of experience working with Microsoft Excel • Ability to communicate effectively in the local language • Strong customer focus with a demonstrated commitment to customer satisfaction • Ability to work under pressure, manage competing priorities, and meet deadlines and commitments • Experience supporting service contracts, order management, billing, installed base data, or contract administration in a healthcare, technology, or field service environment is desired • Strong attention to detail and ability to identify data inconsistencies, process gaps, and opportunities for improvement is desired • Demonstrated ability to collaborate across functions and communicate clearly with internal stakeholders and customers is desired • Comfort working in multiple systems and adapting to evolving tools, processes, and business requirements is desired • Must be legally authorized to work in the United States • GE HealthCare will not sponsor individuals for employment visas, now or in the future • Successful completion of a drug screen, as applicable • Ability to communicate effectively in the local language

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development • Competitive compensation • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) • No relocation assistance provided

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