Senior Services Manager

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GE Aerospace

WebsiteLinkedInAll Job Openings

10,000+ employees

🚀 Aerospace

⚡ Energy

Aerospace • Energy • Engineering

GE Aerospace is a world-leading provider of jet and turboprop engines, as well as integrated systems for commercial, military, business, and general aviation aircraft. The company is dedicated to advancing sustainable aviation through the development of efficient aircraft engines compatible with alternative fuels and collaborates across the industry to promote innovation and safety in flight.

📋 Description

• Own the customer interface for all military end-use T700/CT7 sustainment activities in Canada, including RFQs, contractual interactions, and overall customer experience • Lead recurring customer program reviews (status, program management, technical) to communicate fleet readiness, risks, and mitigation plans • Coordinate execution across internal teams (CPM, FSRs, FSE, Repair Engineering, Materials/CAM, Sales, Services) and external partners to meet readiness and SQDC targets • Manage MRO relationships and performance, including engine/component evaluations, repair proposals, and regular repair status reviews to drive on-time delivery • Prepare and deliver engine and component repair proposals by consolidating technical, commercial, and schedule inputs from MROs and internal teams • Lead forecasting and provisioning planning with the customer and internal materials team to define provisioning requirements and support engine/component shop visits • Drive TAT improvements by integrating forecasts, part demand, shipments, inventory, and MRO execution; resolve constraints and optimize material flow • Maintain clear reporting on engine and inventory status, KPIs, and contract deliverables (including CDRLs) to ensure transparency and accountability • Lead renewal and commercial activities, including CRM opportunity management, cost build-ups, pricing, and proposal development within guidelines • Support fleet transitions and growth (including T700 to CT7 sustainment) and develop EIS and True Choice Defense campaign packages for new or expanding fleets • Lead entry-into-service planning through proposals for new or expanding GE-powered rotary-wing fleets, including spares provisioning, support equipment, training, True Choice Defense solutions, and digital tools to achieve readiness objectives from day one

🎯 Requirements

• Bachelor’s degree from an accredited college or university (or equivalent experience) • 1–3 years of experience in Customer Management or Project Management

🏖️ Benefits

• Healthcare benefits include medical, dental, vision, and prescription drug coverage • Access to a Health Coach from GE Aerospace • Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services • GE Aerospace Retirement Savings Plan • 401(k) savings plan with company matching contributions and company retirement contributions • Access to Fidelity resources and planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability insurance • Life insurance • Paid time-off for vacation or illness