Front Line Manager – Customer Success

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $33k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genpact

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🤖 Artificial Intelligence

B2B • Artificial Intelligence

Genpact is a global professional services and digital transformation firm that helps large enterprises turn data and AI into measurable operational and business outcomes. It delivers managed services, consulting, and technology solutions across finance and accounting, supply chain, risk and compliance, customer experience, and other core business functions, emphasizing agentic AI, intelligent automation, and data services. Genpact partners with enterprise clients across industries (banking, insurance, consumer goods, healthcare, manufacturing, high tech, etc. ) to scale AI and transform operations, and highlights metrics like 800+ global clients and a large trained workforce in data and analytics.

📋 Description

• Oversee distributor chargeback processing, validation, pricing, and finalization of settlements, ensuring accuracy and compliance • Track and calculate rebates, validating accruals against terms, conditions, and customer sales performance • Manage SLAs and supervise timely resolution of customer and vendor inquiries • Review, approve, and implement changes to rebates and chargebacks, including pricing and effective dates for high-value customers • Maintain accurate records of customer interactions, inquiries, complaints, and actions taken • Coordinate with internal and cross-functional teams to resolve requests efficiently and provide status updates • Monitor and manage incoming email and phone queries, ensuring acknowledgment and resolution according to SLA requirements

🎯 Requirements

• Bachelor's degree in Commerce, Economics, or Finance; or Master's degree in Business Administration or Business Analytics • Certified Scrum Master (CSM) certification • Six Sigma Green Belt Certification (ASQ) • Collaboration Tools • Customer Experience (CX) • Customer Relationship Management (CRM) • Data Tools • Data Visualization • Insight Generation • Marketing Analytics • Media Research • Oracle Customer Experience (CX) • People Leadership • Project Management • English and French language proficiency (C2)

🏖️ Benefits

• Hands-on experience, mentorship, and world-class learning opportunities • AI-powered transformation and innovation-focused work • Values-driven culture founded on integrity and inclusion