Applications Support Associate

Job not on LinkedIn

🔥 19 hours ago

🤠 Texas, Utah, +1 more states – Remote

🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $75k - $78k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Get Bridge

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Get Bridge is a comprehensive learning management system (LMS) and skills platform designed to enhance employee development, manager enablement, and corporate training. Get Bridge facilitates new hire onboarding, compliance training, skill building, performance reviews, and more. With advanced course authoring, integrated analytics, and mobile app capabilities, Get Bridge allows users to create, share, and track engaging training programs across various devices. Seamlessly integrating with other tools, it supports both employee and customer training. The platform is used across multiple industries, including healthcare, higher education, financial services, and professional sports, offering resources like self-guided tours and a blog for enhanced learning experiences.

📋 Description

• Resolve support requests from property managers, community managers, and corporate staff from intake to closure using ServiceNow • Troubleshoot issues across Yardi, RentCafe, Blue Moon, Domuso, BILT, and SmartRent platforms • Find root causes of software issues • Set up, change, and remove Yardi user access in coordination with HR and property operations • Escalate issues to software vendors and follow through to resolution • Test software updates before release and report readiness • Document fixes in tickets and knowledge base articles • Flag repeat issues across properties • Support new property onboarding, property sales, and data cleanup projects • Help shape support processes for a newly established technology team

🎯 Requirements

• Experience with a property management software system, such as Yardi, RealPage, MRI, or similar • Experience handling support requests in a ticketing or help desk system, such as ServiceNow, Zendesk, or Freshworks • Step-by-step approach to troubleshooting • Clear, friendly communication with people at every level • Strong organization and attention to detail • Preferred: Hands-on experience with Yardi Voyager, RentCafe, or ServiceNow • Preferred: Experience with Blue Moon, Domuso, BILT, SmartRent, or Yardi CRM IQ and Compliance Manager • Preferred: Experience with software testing or release validation • Preferred: Bachelor's degree in Business, Real Estate, IT, or a related field, or equivalent experience

🏖️ Benefits

• Comprehensive insurance options, including Medical, Dental, and Vision • Optional Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance • Company-paid Life Insurance, with option to purchase additional coverage • Company-paid Long-Term Disability coverage • Benefits concierge service • Mental health and well-being resources • 401(k) Plan with dollar-for-dollar company match up to 6% of pay • Retirement contributions fully vested immediately • Automatic 4% contribution rate for eligible employees • Paid Time Off (PTO) • 11 paid holidays annually • Parental Leave: four weeks for a primary caregiver or two weeks for a secondary caregiver after six months • Up to twelve weeks of paid parental leave for eligible primary caregivers after two years • Tuition Reimbursement up to $5,000 per year for pre-approved education expenses • Inclusive work environment and reasonable accommodations