Tech Lead – Forward Deployed Engineering

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Magical

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Magical is an AI-powered platform that specializes in automating manual workflows and connecting various systems to streamline processes, particularly in the healthcare, sales, and support sectors. It offers tools like text expansion, autofill, and automated email writing to help teams optimize operations, reduce development costs, and improve efficiency. By using AI to identify workflow inefficiencies, Magical enables teams to create and manage automations themselves, bypassing traditional and often costly RPA solutions. The platform supports a wide range of integrations with popular applications, making it versatile for different industries and functions. Magical's solutions are designed to help organizations operate more efficiently without increasing staffing, thus accelerating profits while maintaining high levels of security and privacy.

📋 Description

• Lead Magical’s most complex, high-risk, or technically ambiguous customer deployments • Design agentic workflows, write and improve prompts, build integrations, debug failures, analyze system behavior, and ship production solutions • Diagnose issues across customer environments, integrations, agent performance, data quality, and platform behavior • Provide technical leadership across multiple customers and teams • Review solution designs, implementation plans, testing strategies, and production readiness • Coach FDEs and help junior team members develop problem-solving, debugging, and systems-thinking skills • Identify risks, architectural weaknesses, and reliability issues before they become customer-facing problems • Partner with Product and Engineering to distinguish deployment-specific issues from platform-level gaps • Translate recurring customer challenges into reusable platform capabilities, internal tools, reference implementations, and technical standards • Improve testing, observability, debugging, incident response, documentation, and release management practices • Help define the standard for excellent Forward Deployed Engineering at Magical • Report to the Head of Deployments and collaborate with Forward Deployed Engineers, Deployment Strategy, Product, and Engineering

🎯 Requirements

• Significant experience in software engineering, Forward Deployed Engineering, solutions engineering, systems integration, implementation engineering, or a similarly hands-on technical role • Experience as a technical lead or senior individual contributor on complex, customer-facing software deployments • Ability to move from understanding customer workflows to debugging integrations, improving agent behavior, and shipping reliable production solutions • Strong problem-solving ability and capacity to create structure in unclear situations • Strong technical judgment, including knowing when to fix an implementation, change architecture, or escalate a platform limitation • Willingness to personally handle difficult implementation and debugging work • Ability to influence and lead engineers without formal management authority • Strong coaching ability • Clear communication with engineers, deployment teams, and customer stakeholders • Deep care for production reliability, testing, observability, and root-cause resolution • Curiosity about AI agents, prompting, automation, and multi-agent systems • Strong bias toward action and a “show, don’t tell” approach • High agency, prioritization, decision-making, and self-unblocking ability • Comfort working in early-stage environments where the technical playbook is still being created • Located in Toronto or willing to relocate • A science, engineering, or similarly technical educational background is helpful, but not required

🏖️ Benefits

• Competitive compensation • Meaningful equity • Unlimited PTO • Team offsites, with past trips including Iceland, Lisbon, Cancún, and Costa Rica • Modern technical stack and access to leading AI tools • Significant influence over Magical’s product, platform, and deployment practices • Opportunity to work at the frontier of agentic AI and multi-agent systems