Senior Customer Account Manager

🕒 5 days ago

🇺🇸 United States – Remote

💵 $150k - $170k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Nerdio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2022-12

Consulting • Healthcare • Logistics

Nerdio is a company that specializes in streamlining operations and cost optimization for enterprise IT environments, focusing particularly on Microsoft Azure, Windows 365, and Microsoft Intune. Their products, Nerdio Manager for Enterprise and Nerdio Manager for MSP, offer robust automation features that reduce management time and operational costs for managed service providers and enterprises alike. Nerdio's solutions are designed to enhance IT efficiency across industries such as financial services, education, government, and healthcare, with a strong emphasis on security, user experience, and reducing Azure costs. Recognized as a leading innovative partner by Microsoft, Nerdio helps organizations deploy and manage virtual desktops and cloud environments efficiently.

📋 Description

• Own the strategic post-sale customer relationship for a book of Enterprise accounts • Serve as the primary post-sale touchpoint, focusing on outcomes, relationship health, and business alignment • Drive customer onboarding and adoption by building plans with customers and internal teams • Collaborate with Technical Account Managers, Account Executives, Solutions Engineers, and Training teams • Lead Executive Business Reviews connecting progress to goals and aligning stakeholders on the roadmap • Monitor account health using data-driven insights and engagement signals • Coordinate mitigation of account risks and satisfaction gaps • Identify, qualify, and route upsell and cross-sell opportunities • Collaborate with Account Executives to expand account value • Lead the commercial renewal process through signatures • Drive customer advocacy and reference activity, including testimonials, case studies, Training Camps, and Customer Advisory Board engagement

🎯 Requirements

• Software background in an XaaS business such as SaaS, PaaS, or IaaS • Preference for experience managing customer relationships across IT Operations, Finance, and Software Engineering • Expertise in contract negotiation and conflict resolution • Demonstrated customer relationship management experience, ideally within the Enterprise segment • Experience developing and fostering relationships at all levels within customer organizations • Proven ability to facilitate executive-level QBRs/EBRs and build VP-level and above relationships • Experience following a LAER model (land, adopt, expand, retain) • Ability to recognize, qualify, and route expansion opportunities • Accurate forecasting skills and understanding of customer-base and account-health signals • Ability to articulate a value proposition with a technical theme • Comfortable using AI tools for account research, preparation, and reporting • Minimum of 8+ years of experience in a customer success or account management role • Strong understanding of cloud computing, IT services, or related fields • Ability to build and maintain strong customer relationships • Experience managing customer accounts end-to-end, including handoffs, onboarding, renewals, and escalations • Exceptional collaboration skills with TAMs and Sales • Proficiency in CRM software and other relevant tools • Understanding of customer success metrics such as GRR and NRR, with ability to analyze data • Familiarity with Virtual Desktop Infrastructure, Microsoft Azure ecosystem, and cloud services • Knowledge of IT project management methodologies and best practices

🏖️ Benefits

• Competitive Base + Commission Plan • Stock Options • Health and Welfare Plans • Life and Disability Plans • Retirement Plan • Unlimited Flexible Paid Time Off, including your birthday off