Lead Technical Support Engineer – Power Conversion and Storage Solutions

🕒 August 5

🇺🇸 United States – Remote

💵 $98.4k - $164k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Serve as the lead technical point of contact for customers throughout North America • Build long-term partnerships with customer engineering and operations teams • Lead technical discussions for issue resolution and technical solutions in response to RFIs/RFQs • Represent GE Vernova's technical capabilities and product value proposition • Maintain ongoing customer relationships after system commissioning • Lead root cause analysis and troubleshooting for field issues involving power conversion systems, inverters, and BESS • Monitor system performance and identify opportunities to optimize reliability, availability, and efficiency • Coordinate with service teams to resolve post-commissioning technical issues • Address technical deviations and manage fault reports through closure • Provide technical support to site engineers remotely and on-site • Conduct technical reviews and site visits • Document field findings, resolutions, and lessons learned • Communicate customer requirements and feedback internally • Collaborate with Systems Engineering, Design Engineering, Product Management, Project Management, and Leadership • Produce post-commissioning assessments, root cause summaries, and customer-facing technical specifications • Maintain records of technical issues, field performance trends, and customer satisfaction metrics • Contribute to commissioning procedures, field service guidelines, and internal knowledge resources • Report account technical status, field issues, and customer health indicators to leadership

🎯 Requirements

• Bachelor's degree in Electrical Engineering, Power Engineering, or a related technical discipline • 6 years of relevant engineering experience in power systems or related fields • Demonstrated leadership in technical customer-facing environments • Fluency in English, verbal and written • Ability and willingness to travel up to 25% annually • Practical experience with industrial inverters, UPS systems, rectifiers, and power electronics in high-availability, mission-critical settings • Experience leading or supporting commissioning of complex power conversion and storage systems, including system integration, functional testing, and customer acceptance • Experience managing technical customer relationships, leading design and operational reviews, and representing company technical capabilities externally • Experience with power monitoring platforms and energy management tools preferred • Familiarity with NEC, NFPA 70E, IEEE, IEC, and ASHRAE standards preferred • Prior experience in field engineering, application engineering, or technical account management preferred • Experience with GE Vernova or equivalent power conversion and energy storage product lines preferred • Experience working with large-scale industrial or utility-scale operators preferred • Must be legally authorized to work in the United States • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Competitive senior compensation package • Comprehensive benefits • Meaningful career development pathways • Professional development • Medical coverage • Dental coverage • Vision coverage • Prescription drug coverage • Health Coach from GE Vernova • Employee Assistance Program • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions • Company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Discretionary annual bonus