PactFi
11 - 50 employees
Founded 2021
💳 Fintech
💸 Finance
☁️ SaaS
💰 Pre seed on 2021-12
Fintech • Finance • SaaS
PactFi is a secure, enterprise-grade SaaS platform that streamlines and manages complex private credit transactions and deal closings. It provides end-to-end operational infrastructure, centralized collaborative workflows, comprehensive audit trails, and integrations with internal and external systems, reducing coordination and cybersecurity risk for lenders, funds, and counterparties in private credit markets.
Client Support Engineer
🕒 August 4
☕ Washington – Remote
💵 $130k - $150k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
👻 Ghost score 10%
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PactFi
11 - 50 employees
Founded 2021
💳 Fintech
💸 Finance
☁️ SaaS
💰 Pre seed on 2021-12
Fintech • Finance • SaaS
PactFi is a secure, enterprise-grade SaaS platform that streamlines and manages complex private credit transactions and deal closings. It provides end-to-end operational infrastructure, centralized collaborative workflows, comprehensive audit trails, and integrations with internal and external systems, reducing coordination and cybersecurity risk for lenders, funds, and counterparties in private credit markets.
📋 Description
• Directly manage Tier 1 client accounts across implementations, data migrations, API enablement, and support • Partner with Product and Engineering to develop and ship internal tooling and client-facing solutions independent of the product roadmap • Own technical troubleshooting and support for covered accounts • Maintain visibility across product usage, client workflows, tech stacks, and dependencies • Execute client enablement across client implementations, product adoption, software development, and technical support
🎯 Requirements
• 3–5 years of experience in application engineering, data migrations, product analytics, and support engineering • Experience in consulting, professional services, FinTech, or enterprise SaaS • Proficiency in AI-assisted development and debugging, APIs, and technical implementations • Business technology expertise working across vendor systems including Pendo, Amazon Redshift, and Intercom • Excellent communication skills • Experience in private credit, financial infrastructure, or regulated financial products is a plus
🏖️ Benefits
• Competitive salary + equity • Healthcare coverage • 401k
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