Senior Customer Service Manager

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🕒 July 16

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Requires specialized knowledge within the function. • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation. • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. • Stays informed of industry trends that may inform work. • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.

🎯 Requirements

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR Associates degree with 8+ years of experience in a power generation industry) • Minimum of 8-10 years of LM Aero derivative technical knowledge applicable to the power plant / generation and contract performance management /Outage & Warranty. • Strong oral and written communication skills. • Strong interpersonal and leadership skills. • Demonstrated ability to analyze and resolve problems. • Demonstrated ability to lead programs / projects. • Ability to document, plan, market, and execute programs.

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off