Business Development Representative

November 25

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Gladly

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SaaS • B2B • Artificial Intelligence

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Develop territory & targeting strategy - Partner closely with Account Executives to build and execute focused territory plans, identify high-potential accounts, and secure first meetings with the right B2C decision-makers. • Do deep research on accounts & personas - Go beyond surface-level data: research each company’s business model, CX strategy, tech stack, and key initiatives so your outreach is specific, relevant, and hard to ignore. • Generate new opportunities - Create a steady stream of first meetings and pipeline through consistent, high-activity prospecting and creative problem solving. • Run multi-channel, creative outreach - Engage prospects through a thoughtful mix of phone, email, LinkedIn, SMS, and ad-hoc touches (video, voice notes, event-based outreach) tailored to each account and persona. • Collaborate & feedback-loop - Share voice-of-customer insights with Peers, AEs and Marketing to improve messaging, campaigns, and our overall go-to-market approach. • Continuously improve - Stay on top of AI, CX, and competitive trends in B2C to sharpen your point of view and bring fresh angles into your outreach.

🎯 Requirements

• Proven SDR/BDR experience in SaaS or high-velocity sales with strong outbound fundamentals. • Ownership mentality — you take responsibility, move with urgency, and follow through. • Resilience and grit, bouncing back quickly and staying solution-oriented. • High curiosity, digging deep into prospects, their business, and their pain points. • Excellent written and verbal communication with strong emotional intelligence. • Strong work ethic and time management, knowing how to prioritize and execute. • Adaptability and agility in fast-changing environments. • Coachability and hunger to grow, always looking to improve and elevate your craft. • Research-driven mindset, using insights to create relevant, high-quality outreach.

🏖️ Benefits

• Competitive salaries, stock options, and comprehensive benefits • Generous paid time off, parental leave, and home office stipends • A fully remote work environment with opportunities for in-person team gatherings • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive