Senior Product Designer, AI Platform

🕒 September 16

🇺🇸 United States – Remote

💵 $150k - $185k / year

⏰ Full Time

🟠 Senior

🤖 AI Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Gladly

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

📋 Description

• Own end-to-end product design for the Agent Harness, including research, flows, interaction design, and visual design • Design tools for configuring, steering, and evaluating AI agents • Maintain the shared design library, including components, patterns, and guidelines • Define ambiguous product problems and provide concrete direction for teams • Review and elevate AI-generated and engineer-built UI • Build rapid working prototypes with AI-assisted tooling • Use prototypes to test ideas with users and align teams before production coding • Shape design critique rituals, review norms, and craft standards • Report to the Head of Product

🎯 Requirements

• Strong generalist portfolio spanning complex workflow tools, systems thinking, and polished visual craft, ideally including AI product surfaces • Fluency with AI-assisted prototyping and design tooling in daily workflow • Experience designing for AI-native products with probabilistic system behavior, trust, steering, legibility, and control considerations • Comfort owning design quality for surfaces not personally built • Ability to provide crisp, actionable feedback and encode standards into reusable systems • Demonstrated senior individual-contributor judgment • Ability to scope work independently and operate with minimal oversight

🏖️ Benefits

• Equity • Comprehensive benefits • Generous paid time off • Parental leave • Home office stipends • Fully remote work environment • Opportunities for in-person team gatherings • Professional growth opportunities • Inclusive workplace